Program Coordinator - (28767)

Sanmina SCI Huntsville, AL
Job Title-Program Coordinator

Nature Work:

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Job Purpose:

Quotes

* Package reviews and distribution

* Request for Quote - internally

* attend meetings with Acct Mgr and GSM quote team

* Prepare PAW's

* Question & answer coordination

Customer visits

* Signs

* Access approvals

* schedule conf rooms

* Snacks & lunch

Set-up travel

Performance Excellence improvements

* Streamline of Demand management activities

* Standards to price files

* Organize the dept pricing files

* Backlog maintenance reviews associated with RMA's

* Oracle Contract Summary

Various reports

* Weekly Acct Reviews

* Weekly Margin Report

* Monthly Account reviews with Account Managers

Assist with NCMR's (our department needs more focus in this area)

Education/Experience

High School or equivalent preferred

Minimum of 6 months to 2 years related experience

Experience with computers and Microsoft; word, excel.

EEO Employer Vets/Disabled

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