PC Support Technician

Jacobs Engineering Huntsville, AL
The PC Support Tech is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances.

PST must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Provide a high level of interfacing with co-workers, and communicate effectively with the clients, IT personnel and management.

Customer Service:

* Provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person.

* Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements

* Provide prompt responses to users for problem resolution

* Responsibilities include informing users of pertinent network information including planned network downtime

A PST's main technology emphasis should be to:

* Install/configure network printing devices

* Install, configure and maintain network applications and application distribution systems

* Ensure system security in compliance with customer policy including virus protection

* Implement and maintain network standards and guidelines

* Utilize enterprise tools sets such as Lite Touch Imaging, SCCM Remote Control, Active Directory, etc.

* Configure and install new PCs, installation of needed peripherals and software, and physical attachment of PC to network.

* Install and maintain peripheral equipment, such as printers, virtual machines, scanners, etc.

* Perform other hardware and software tasks as assigned

* Three (3) years of relevant experience in appropriate discipline or any equivalent combination of education, experience, training and certifications.

* A CompTIA Security CE certificationis required.

* Theminimum of an active interim Secret or Secret level DoD security clearance isrequired.

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