Help Desk Analyst 6910

Essnova Solutions Huntsville, AL
This request for contract personnel is to support Client's Solutions Center Help Desk, is for tier 1 analysts to provide technical telephone support for a healthcare company having nationwide skilled nursing and assisted living type facilities,a large E911 Dispatch Center and/or software developers.

Candidates most have Tier 1 hardware / software support to be success in this role. These positions will require the individuals to provide technical support to clients in the following areas:

* Win XP, Win 7, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and his Printing.

* The candidate(s) will support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts, or vendors.

* The candidate(s) will interface directly with the client in resolving support issues, or route the call to the next appropriate level of support.

* They shall stay informed of all changes to the operating systems or software programs that affect clients.

* The individual(s) will be required to provide technical support for 30 to 40 calls per day.

* In addition, the analyst(s) must maintain records of correspondence received and responded to.


* Previous harddware / software experience in an enterprise level environment, preferred.

* This position requires great people skills.

* The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution.

* The individual must be courteous, well spoken, and not easily shaken.

* Previous call center experience is a great plus for the position.

In addition to the above requirements that apply to all help desk analysts, knowledge of a healthcare and/or E911 environments and related applications is a plus for the current positions.

Note that we are a 7X24X365 service operation.

As such, prospective analysts must be open to working non-standard 2nd, 3rd and/or weekend shifts.

Prospective analysts may be required to pass a criminal background check.

This position requires US Citizenship.

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