Serves as a key member of the health care team and is a primary resource for assisting patients in navigating the care system. Reaches out to patients to provide support in the patientï¿½s adherence to their individual care plan, assisting to identify and remove any logistical, emotional or social barriers to treatment. Serves as the patientsï¿½ primary conduit to the health care provider as they help coordinate necessary services both within and outside of the health system.
- Actively engages a population of medically vulnerable or chronically ill patients in their care, assisting them through the process of working towards better health by providing support, encouragement, and education.
- Communicates with patients (and caregivers) in person, in groups, by telephone and via electronic means.
- Monitors patient-reported biometrics, medication adherence, reported challenges/barriers and promptly connects the patient with the appropriate resources, and/or notifies the patientï¿½s care team for additional follow-up.
- Advocates and facilitates referrals to gain access to services and resources for patients/teammates, including assistance programs, community based services and mental health support.
- Assists providersï¿½ offices with member specific missed appointments through outreach and scheduling.
- Provides customized, evidence-based patient education in a variety of areas including but not limited to weight management/exercise, tobacco cessation, stress reduction and chronic disease self-management.
- Advocates for help for those who frequently access inappropriate levels of care (e.g., visiting the emergency department for conditions that can be better treated by a primary care physician).
Work may occur in a variety of settings, including office, clinic, school, or other community setting. Requires walking, standing, sitting, lifting, reaching, bending, pushing and pulling. Must be able to lift and support the weight of 50 pounds in handling equipment and supplies. Must have intact sense of sight, hearing, smell, touch and finger dexterity. Must be able to move about the medical center and to travel to various clinical and community locations.
Education, Experience and Certifications
High School diploma or equivalent required.
At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
Posting Notes: Not Applicable
Carolinas HealthCare System is an EOE/AA Employer
Nearest Major Market: Charlotte
Nearest Secondary Market: Concord
Job Segment: Medical, Counseling, Internal Medicine, Emergency Medicine, Healthcare