Service Dispatcher

Chaves Heating & Air Conditioning, Inc. Hudson, MA
Service Dispatcher

Chaves Heating and Air Conditioning is looking for an experienced Service Dispatcher who enjoys working in a team setting and thrives under pressure with a cool, calm demeanor. If this sounds like you, apply today to be considered for this opportunity!

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with contract billing information. Prepare service invoices and timecards for processing.

Pay: DOE

Benefits: Medical, Dental, Disability, Life Insurance, Paid Holidays, Paid Vacation, 401K

Required Qualifications:

* Advanced customer service skills.

* Multi-line phone system experience.

* Organized with high level of attention to detail.

* Professional appearance and interaction with clients and coworkers.

* Strategic planning and task management experience.

* Exceptional time management skills.

* Outgoing personality that enjoys problem solving and high levels of interpersonal interaction.

* High school diploma or GED.

* 5+ years overall customer service experience.

* 2+ years HVAC Dispatcher experience or similar industry.

* 1+ years A/R/Collections/Cash handling experience.

* Geographical knowledge of the service area or strategic map reading skills.

* Type 50+ WPM with high level of accuracy.

* 10-key by sight.

* Proficient in Outlook, Word, Excel, Google Suite. QuickBooks and Salesforce experience a plus.