Technical Support

Collabera Houston, TX
• Work directly with clients (internal and external) to resolve issues with the Company’s proprietary software products and services
• Record and manage casework in case management system including clearly describing defects
• Recreate and verify reported issues on client VM environments
• Analyze product design and implementations to identify and submit defects or change orders
• Devise client workarounds/temporary solutions as necessary
• Translate and clearly communicate business/functional requirements to integration developers and offshore development teams
• Test deliverables to ensure resolution meets customer requirements and quality standards
• Coordinate activities with internal and external stakeholders, including offshore teams
SQL
Management, Research
Focus
ERP
Tomcat
Apache
Technical Support
IIS
SQL Server