Service and Warranty Coordinator

Wisenbaker Builder Services Houston, TX
Job Purpose

The purpose of the Cabinets Service and Warranty Coordinator role is to process a large volume of customer and home buyers service and warranty requests while providing the highest quality level of customer service. This individual should be able to multi-task while maintaining a professional, positive attitude in this deadline driven environment.

Primary Duties & Responsibilities

* Provide positive customer service support to customers and homeowners via phone and email for the range of services and products our company provides.

* Process service and warranty requests received via phone, inbox or builder scheduling software.

* Schedule inspections with homeowners, assessing routine warranty claims, and follow all service requests through to completion.

* Construct custom quotes for services and request the necessary purchase orders from the customer prior to services being rendered.

* Stay up to date with product knowledge.

* Perform general administration tasks such as: Email, document preparation, phone and filing

Qualifications & Required Skills

* High School Diploma or equivalent required

* College Degree Preferred

* 1-2 years Customer Service Experience Preferred

* Excellent verbal, written communication and listening skills

* Ability to pay close attention to detail

* Must work efficiently and effectively both independently and as a team

* Good time management skills

* Ability to operate well under the pressure of a deadline

* Possess problem solving and analytical skills

* Comfortable performing basic math calculations

* Computer proficiency in Windows and Microsoft Applications

* Cabinet product knowledge required

* Proficient at reading, layouts, blue prints & redlines

* Individual must be detail and process oriented

* Proven problem solving and analytical skills

Working Conditions

* Can often work with challenging clients

* Cubicle Environment

* Prolonged sitting and repetitive motions performed answering phone and working on computer

* Full-time position- 40 hour per week

* Some overtime may be required

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