Salesforce Consulting - Managed Services Associate
PwC
 Houston, TX

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Invite and provide evidence-based feedback in a timely and constructive manner.
  • Share and collaborate effectively with others.
  • Work with existing processes/systems whilst making constructive suggestions for improvements.
  • Validate data and analysis for accuracy and relevance.
  • Follow risk management and compliance procedures.
  • Keep up-to-date with technical developments for business area.
  • Communicate confidently in a clear, concise and articulate manner - verbally and in written form.
  • Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms.
  • Uphold the firm's code of ethics and business conduct

Preferred skills

  • Certification(s) Preferred:

Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant

Preferred Knowledge/Skills:

Demonstrates some knowledge and/or proven record of success in understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of large organizations, including the following areas:

  • Implementing technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations; and,
  • Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Social & Mobile Enterprise platforms, and designing and developing platform-based applications that meet client business needs.
  • Demonstrates some proven success and abilities to learn and perform in functional and technical capacities, which includes the following areas:
  • System application implementations, software configurations or other related coding in the following CRM technological product suites;
  • Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on premise ERP business applications;
  • Software configuration, Mobile solutions, Apex coding, or Visualforce coding experience in Salesforce.com;
  • Utilizate PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality; and,
  • Produce deliverables within a diverse, fast paced environment, collaborate effectively across teams and juggle multiple projects and initiatives simultaneously.
  • Demonstrates some knowledge and/or a proven record of success in business acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of organizations, including the following areas:
  • Develop and implement Salesforce.com solutions that provide customer defined business requirements;
  • Understand and provide configuration level support for Salesforce.com applications including report creation and mobile enablement;
  • Work in a team structure both as a contributor and as a work stream owner;
  • Display core Salesforce.com skills expected of an administrator level resource;
  • Take ownership of assigned tasks and provide all necessary development, configuration and testing necessary to successfully complete; and,
  • Display attention to detail in executing and reviewing the work products to establish quality standards are achieved.
  • Demonstrates some abilities and/or a proven record of success in using Salesforce.com to perform in functional and technical capacities, which includes the following areas:
  • Security configuration and administration including, user setup, profile maintenance and application configuration;
  • Report and dashboard development and maintenance;
  • Basic data import and export using Salesforce.com data loader and wizards;
  • Salesforce.com configuration and development, fields, objects, pages;
  • Experience with development of formulas and advanced formulas and object linking;
  • Utilizate PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project); and,
  • Produce deliverables within a diverse, fast paced environment, collaborate effectively across teams and juggle multiple projects and initiatives simultaneously.

Minimum years experience required

  • 1 year(s) with a preference for at least 1 year of Salesforce.com experience

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.