Housekeeping Supervisor

Destination Hotels Houston, TX
Job Overview

This position will supervise, train and inspect the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests.

Essential Functions

* Supervise staff in the performance of all daily procedures to ensure they are performed to standards

* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards

* Prepare and distribute assignment sheets to assigned staff and review priorities

* Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area

* Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists

* Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests

Qualifications

* Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment

* Fluency in English both verbal and non-verbal. Provide legible communication

* Compute mathematical calculations

* Ability to perform job functions with attention to detail, speed and accuracy

* Ability to maintain confidentiality of guest information and pertinent hotel data

* Ability to ascertain departmental training needs and provide such training

* Ability to direct performance of staff and follow up with corrections when needed

* Ability to input and access information in the property management system/computers

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