Coordinator, Individualized Care

Cardinal Health Houston, TX
Job Description: Care Coordinator

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas and Houston, Texas, Sonexus Health helps manufacturers rethink how far their products can go.


* Responsible for handling inbound calls, with ability to determine needs and provide one call resolution

* Create and complete accurate referrals and applications and keep updated on policy or procedural changes

* Manage workload of inbound faxes (if applicable)

* Investigate and resolve patient/physician inquiries and concerns in a timely manner

* Enter detailed information into company proprietary software while conversing via telephone

* Place outbound phone calls for patient follow ups, confirmations or to obtain missing information

* Mail out appropriate documents to physician offices

* Interact with the patient referral sources to process new applicants

* Follow up with other internal team members regarding next steps

* Communicate with external constituents including physician offices and pharmacies

* Ability to identify, document and submit Adverse Events during customer contact or via received documentation


* Minimum high school diploma or GED;

* Basic computer knowledge, Microsoft systems

* Strong communication/customer service skills

* Ability to be an independent worker and self-directed

* Ability to sit for long periods of time in a cubicle setting

* Demonstrate superior customer support talents

* Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

* Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred

Desired Attributes

* Friendly

* Self-Motivated

* Energetic

* Approachable

* Reliable

* Accountable

* Collaborative

* Positive

* Adaptable

* Flexible

* Focused

* Compassionate

What is expected of you and others at this level

* Applies acquired job skills and company policies and procedures to complete standard tasks

* Works on routine assignments that require basic problem resolution

* Refers to policies and past practices for guidance

* Receives general direction on standard work; receives detailed instruction on new assignments

* Refers to policies and past practices for guidance

* Receives general direction on standard work; receives detailed instruction on new assignments

* Consults with supervisor or senior peers on complex and unusual problems