Community Services Division Director
Harris County Flood Control District
 Houston, TX

General Description:

Responsible for general oversight, monitoring, and leadership of District coordination activities, in close consultation with District executive management, with Court member staff on topics including capital projects, maintenance activities, and programs. Interaction with the public, stakeholder groups and other government agencies are also expected.

Essential Duties & Responsibilities:

  • Coordinate efforts of the Division with executive staff and District Divisions by proactively responding to requests and tasks.
  • Collaborate with District Communications to post Division updates including content for printed materials, presentations, and for inclusion on the District website.
  • Make or attend general presentations to the public, government agencies and stakeholder groups, which may require night and weekend hours.
  • Oversee external coordination efforts to ensure open lines of communications with Court member's staff, other County departments, cities, neighborhood groups, organizations and the general public.
  • Visit ongoing projects, work order requests, and other ongoing activities in the field as needed.
  • Take a leadership role to identify encroachments on District rights-of-way and stand up a structured program using, at first, existing staff to establish the program framework, goals, objectives, and appropriate resources while maintaining or exceeding compliance with the recently passed HB 3782.
  • Formalize the District's encroachment lease guidelines, tracking mechanism, documentation process, and mapping to ensure compliance with HB 3782 and long term District needs.
  • Lead and continue to refine our call center/customer service hotline processes, including expanding the roles of this function to include coordination and participation with the County's establishment of a 311 system, taking an active role in the County stakeholder group that leads this effort to ensure District needs for system tracking, reporting, and notifications are met.
  • Take a leadership role in participating with various stakeholder groups that seek to use District rights-of-way for dual use benefits such as adopt-a-lot, urban farms, recreation, and others and coordinate these requests with the appropriate District Divisions as required.
  • Facilitate coordination with the Maintenance Engineering Department and the Infrastructure Division, at a minimum, to help set priorities on work orders that originate in Community Services, and ensure the proper follow up communications are made with the work order requestor, including work order close out.
  • Assist the Executive Director with activities associated with the Harris County Flood Control Task Force, including meeting coordination, requests for District information, and other activities as may be directed. Attend Task Force meetings, and be aware of and review activities undertaken by Task Force committees.
  • Provide leadership, guidance, career mentorship, and training to assigned staff including Precinct Coordinators, Property Managers, and Call Center staff. This includes conducting annual performance reviews, conducting disciplinary counselling, resolving conflicts, and generating the Division's annual budget request and subsequent tracking.
  • Proactively look for additional efficiencies in Division operations, activities, protocols, coordination with other Divisions, and take leadership in vetting those with management for implementation.
  • May be required to assume responsibility for the District in the absence of other Executive staff and/or other duties as assigned by management.
  • Work may be outside normal business hours during flood and other natural disasters by working at the District or TranStar during these events. This job is essential during adverse weather conditions.
  • Perform other duties that may be added or changed as the course and scope of the job directs.

Education & Experience:

Minimum Qualifications:

  • Bachelor degree from an accredited four-year college or university.
  • Ten years progressively responsible, verifiable experience in public or private sector that includes customer service or similar field; advanced college degrees will count towards experience.
  • Verifiable staff management experience.
  • Understanding of County Government, how those functions affect the District, and our role in supporting County Government.
  • Must have solid working knowledge of County government, and our interdependencies with other governing bodies.
  • Excellent communication skills including presentation, grammar and writing skills; excellent organizational and managerial skills.

Desirable Qualifications:

  • Be able to demonstrate familiarity with other County departments whose functions relate to District activities associated with Community Services Division, especially where coordinated responses are necessary. Existing relationships with these departments a plus.

Physical Demands & Environmental Exposure:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Frequent sorting, filing, shelving and handling of documents, books, files, file drawers and related materials and equipment required for office operations.
  • Frequent standing / walking; prolonged sitting for extended periods of time.
  • Frequent driving of a vehicle with automatic controls.
  • Occasional walking up and down steep slopes of ditches or on rough and uneven surfaces or ground such as sloping terrain, plowed or furrowed areas, or construction sites.
  • Occasional stooping, bending, reaching, lifting, carrying of items up to 15 pounds.
  • Work is performed indoors in a normal office environment with acceptable lighting, temperature, air conditions and noise levels.
  • When at field locations, may be exposed to significant levels of heat, cold, moisture, air pollution, wind and dust, wildlife and flying/walking insects.
  • When at field locations, may be exposed to vibration and/or noise in excess of 85 decibels.

General Information:

  • Position Type: Regular Full-Time
  • Employee Status: Exempt
  • Hours: 40 Hours per week
  • Salary: To be discussed in interview
  • Requires a valid Class “C“ Texas Driver's License.

NOTE: Reasonable accommodations will be made upon request for applicants with disabilities in accordance with the Americans with Disabilities Act (ADA) of 1990. U