Guest Services Desk Agent | Omni Homestead Resort

Omni Hotels Hot Springs, VA
Location

The Homestead

Our employees are what make The Homestead what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

Omni Homestead's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

The Guest Service Representative is responsible to provide a warm welcome to all guests staying in the Hotel, ensuring all needs are met, anticipated whenever possible, and building and fostering relationships with new and repeat guests. Guest Service Representatives are expected to respond to all guests' requests expediently, assisting with dining, activity, and event reservations, additionally answering all inquiries accurately. Guest Service Representatives are expected to provide a prompt and efficient check-in and check-out experience, charge all guests appropriately, accommodate room-change requests expediently, and provide the most positive experience possible.

Qualifications

* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

* Ability to accurately and efficiently input information into computer systems

* Ability to work cohesively with co-workers both within and outside of your department

* Ability to compute accurate mathematical calculations

* Ability to think clearly, quickly and make concise decisions

* Ability to prioritize, organize and follow up

* Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

* Previous guest / customer service experience

* Previous hotel front desk experience (strongly preferred)

* Previous guest relations training (preferred)

All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!