The Patient Service Specialist II serves as an expert in gathering patient demographic information and ensuring reimbursement for services. The Patient Service Specialist II provides a range of advanced-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.
The Patient Service Specialist II facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support. Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed. The Patient Service Specialist II identifies issues and participates in process improvements initiatives, facilitates or leads team meetings, mentors and trains staff in the department. Provides training on application, website and other resource access.
This position will serve in a call center capacity and float throughout the Marble Falls Specialty Clinic.
Location/Facility - Baylor Scott & White Medical Center - Marble Falls
For more information on the facility, please click our Locations link.
Specialty/Department/Practice - Specialty Clinic Float (Call Center)
Shift/Schedule - PRN (as needed)
Benefits - Our competitive benefits package includes*; Immediate eligibility for health and welfare benefits; 401(k) savings plan with dollar-for-dollar match up to 5%; Tuition Reimbursement; PTO accrual beginning Day 1
- Note: Benefits may vary based upon position type and/or level.
HS Diploma/GED required
1 year of experience required