Technical Services Specialist

Cargill, Inc. Hopkins, MN
Position Purpose

In this technical service role, the individual will assist Cargill Salt in their Go-to-Market/Customer Focus initiatives. By leveraging and collaborating with the Cargill Technical Job Family, this individual will be responsible for supporting and coordinating some of the technical efforts required to understand the role of salt in food applications. This knowledge will help Salt differentiate their products in the market place and capture IP for Cargill where possible. In addition, the individual will be part of a cross-functional team (sales, marketing, technical services/FSQR (Food Safety, Quality and Assurance), applications and R&D) and will provide the food science technical support to help deliver desired customer solutions. The role also involves work closely with functional groups (e.g., North American Applications) to leverage Cargill's technical capabilities. Activities for the individual in this role will include activities such as providing salt and potassium chloride product recommendations, assist in writing specifications, address customer issues and food application research.

The desired individual should have good technical knowledge in dairy/cheese applications and general knowledge in the other Salt focus food areas: protein (meat, egg), snack food / spices, bakery / cereals. The role requires partnering with Sales to support customer visits and tradeshows. In addition, the individual will work with Marketing and R&D to provide technical knowledge on salt/sodium and food applications to help create marketing tools that support Salt's growth in the food industry. In this capacity, the individual will help identify the ingredient / technology in food applications and help transfer the technical knowledge from R&D to Technical Services. This individual will also work closely with FSQR on standard customer requests (e.g. specification sheets, questionnaires), quality issues, and collect, organize and report technical data internal or external to Cargill.

Principal Accountabilities

40% BUILD, DEVELOP & MAINTAIN CUSTOMER RELATIONSHIPS

Partner with the Salt Group commercial team to build account plans with key customers to acquire new business or grow current business.

Gain insights on customer's business strategy to help identify salt and sodium reduction opportunities.

Primary technical resource for salt/sodium reduction in food applications and access to Cargill technical capabilities for our customers.

Share market research on trends and opportunities (e.g. sodium reduction, sea salt) with customers, and provide technical solutions that help meet their needs.

Initiate customer salt projects that contribute to commercial growth and innovation for Cargill and their customers.

Supports internal Sales Teams and their customers by:

o Providing product/ application/ ingredient/ processing expertise

o Sharing knowledge of the customers business strategy and processes

o Providing marketing and technical insight that help meets customer's business needs

35% CUSTOMER VALUE CREATION AND COLLABORATION OPPORTUNITIES BY LEVERAGING CARGILL MARKETING AND TECHNICAL CAPABILITIES

Support Food Product Line Manager's strategy for the businesses product portfolio to help grow incremental sales/volumes of products and long-term innovation projects

Support Marketing by helping create media content, sales tools, new products, etc.

Help articulate the customer's technical needs into clear and concise opportunity for the business (e.g. sodium reduction, cost savings, new ingredients etc.).

Actively participate in cross-functional teams (e.g. customer service, FSQR, supply chain, plant operations, etc.) to help deliver the value proposition of salt products (e.g. salt, sodium reduction, quality, specifications) and services.

Generate and manage customer projects to create value for customers (e.g. market positioning, cost savings, formulation, etc.) by leveraging Cargill technical resources (e.g. NA Applications)

Support the Salt Group's BOSC team customer product requests (e.g. new product launch, new SKU) and help resolve salt issues (e.g. quality, product alternative, etc.).

Engage with other Cargill Enterprises' technical and sales team to leverage technical resources to support our Corporate Accounts.

20% EDUCATION, PROJECT PLANNING, AND ISSUE RESOLUTION

Support Marketing to help develop sales technical training tools, and sales marketing documentation.

Support Sales and Marketing on developing customer technical presentations that educates them on the value of specialty salts and sodium reduction in food applications.

Train and coach sales with necessary technical expertise to support our salt products and technical capabilities that will enable profitable business growth.

Help educate customers on the value proposition of our salts and specialty salts, potential costs savings opportunities & profitability impact to their business, etc.

Support cross-selling opportunities, salt/sodium education and collaborations with other Cargill businesses that benefit common customers.

Provide and share insights on salt and sodium reduction topics (e.g. market trends, regulations) internally and with customers.

5% BUILD & MAINTAIN RELATIONSHIPS WITH EXTERNAL TECHNICAL ORGANIZATIONS

Interact with external research facilities and trade organizations to help identify market trends and research opportunities that will bring outside knowledge and technology insights into Salt.

Help identify new technologies, market trends or products that can create and advance Salt innovation in the food space (bringing the outside in)

Share Cargill research, market trends, etc. at industry trade meetings and external organizations to help educate on the technical importance of salt and sodium reduction in food products.

Required

* Bachelors Degree with minimum 3 years of food processing experience

* Ability to travel up to 30% of the time depending on business needs

* General food science and application knowledge, desired knowledge in dairy/cheese

* Ability to design experiments, formulate (product development, cost reduction), troubleshoot food science/applications issues

* Demonstrated good verbal, written, presentation and computer skills.

* Demonstrated good customer focus, interpersonal and teamwork skills.

Preferred

* Master's Degree in food science with 2 years experience

* Focused food science knowledge in dairy/cheese and working knowledge in protein (meat, dairy, eggs), and or grains (bakery, cereal)

* People management experience with strong demonstration of cross-functional team collaboration, facilitation and mentoring skills

* Experience working with academia or other research institutes and trade organizations