Senior Analyst, IT Loyalty and Reservations Reservations, Indirect Sales & Alliances
Hawaiian Airlines
 Honolulu, HI

Requisition Number: 21-0489

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ohana and be a part of an exciting team of professionals dedicated to serving our kamaina and introducing our islands to the world!Position OverviewAnalysts provide analysis and reporting services in support of LOB, pillar and Enterprise. This group also updates, maintains and analyzes data from various enterprise tools. Analyst partners with stakeholders to understand analysis and reporting needs and creates deliverables to enable the organization to meet its goals. The detailed work includes analyzing data, numbers and creating deliverables to enable summarizing, proposing or updating the stakeholders. The individuals in this family should be excellent listeners, communicators (oral and written), and able to distill the key topics/components/issues from discussions. Key ResponsibilitiesTranslate technical and architectural complexities of a technical solution so that project stakeholders can easily understandSupport the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and supportSupport the organizations project management policy, practice and methodologyProvide business-specific context, information and analysis on proposed changes on medium to large projects; initiatives may include the development and implementation of new/revised products, new systems or enhancements, new/revised processes in support of internal efficiencies and industry regulatory changes Maintains existing requirements to ensure that current-state needs are known Gathers requirements and documents these requirements for use within project life cycleEnable operation groups to successfully accept changes in systems by ensuring key stakeholders are informed and understand the implications of changes; recommend actions, as appropriateEnsure system specifications meet the business unit expectations/requirements, and negotiate solutionsCompletes tasks independently/interdependently Ensure the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standardsUnderstands the source and use of key data and prepares analysis reports to enable design decisionsWhere appropriate, plans and conducts 3rd party software analysis for inclusion in the project solutionParticipates in creating use cases and user expected results to ensure that software is delivered to end users with zero Sev1/Sev2 defectsReviews own documentation, to ensure supportability of the analysis Accurately plans and manages their individual work assignments Ensure that technology solutions adhere to quality standards Continuously improve requirements processes to ensure the best possible deliverable outcomeDevelop cost/benefit analysis for business solutions Other duties as assigned Minimum RequirementsBachelors Degree (in lieu of degree 9 years of work experience in an IT environment)5 years of work experience in Information Technology environment Experience in a leadership role that included the mentoring of others Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionalityUnderstands the financial management process for accurate time reporting and uses corporate assets responsiblyExperience creating documentation to ensure supportability of their analysis Assist in the management of project financials, ensuring projects are delivered within plan or that variances are identified and communicated to decision-makers on a timely basis for appropriate decision-making, as requiredDemonstrates applied knowledge of one or more analysis and problem decomposition techniquesExperience interacting with business reps and other partners/vendors to ensure requirements are accepted and well-knownAbility to explain to others the core processes of their support area Experience assisting in the preparation of end-user training materials Understands complete SDLC & can apply relevant portions of feasibility, requirements, and analysis phasesDemonstrates advanced writing and documentation skills Possesses expert analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyAbility to audit the quality of reports submitted by associate analysts and analysts and provide related coaching and support**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.Preferred QualificationsAdvanced SQL knowledge Expert knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc.)Expert technical expertise regarding data models, database design development, data mining and segmentation techniquesAirline industry experience Sabre PSS experience Salesforce experience Advanced knowledge of FTP jobs, orchestrator, and encryption/decryption Working knowledge of Application Program Interface (API) About Hawaiian AirlinesHawaiian has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys byCond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii.Now in its 92nd year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline. Hawaiian offers nonstop flights within the Hawaiian Islands, between Hawaii and more U.S. gateway cities (16) than any other airline, as well as service connecting the islands with Japan and South Korea. As a result of the COVID-19 pandemic, Hawaiian has temporarily suspended service in Australia, New Zealand, American Samoa and Tahiti.The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available Follow Hawaiians Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow HawaiiansLinkedIn page.For media inquiries, please visit Hawaiian Airlines online newsroom.