IT Infrastructure Analyst

Hawaiian Electric Company Honolulu, HI
Department / DivisionInformation Technology & Services / Infrastructure & OperationsJob FunctionsResponsible for planning, coordinating, installing, maintaining, optimizing, and enhancing the distributed computing environment, including server/desktop operating systems, network infrastructure, voice and data communication systems. Provides level two technical support to the department and user community. While broad knowledge is required, deeper specialty knowledge may be in one of the following fields: servers, desktop computing, phone system, enterprise storage or network LANS/WANS.Brief DescriptionThe Infrastructure & Operations Division of the Information Technology & Services Department at Hawaiian Electric Company has one (1) Management vacancy available. (Role: Professional) Fundamental Responsibilities

Plans, researches and directs the installation, configuration, maintenance, operation and optimization of the business IT systems, the services they provide, the users they support and the software configurations which includes Windows, Unix servers, local area networks (LAN, wide area networks (WAN), desktop applications, storage system and supporting infrastructure. This includes the integration of various corporate networks to create a seamless environment.

Serves as the primary support for the operation of the above listed systems to meet the organization's agreed upon service agreements. Operations include patching, regular maintenance, inventory/capacity management, monitoring and event resolution. Available beyond core business hours to provide emergency support of said systems plus routing after hour maintenance and patching.

Works with internal customers and other team members to create solutions to business IT requests. Analyzes, researches and recommends solutions that can work within an enterprise computing framework. Solutions can include hardware, software and/or processes.

Researches and upgrades personal skills to stay current with industry best practices, new technology that is applicable to the corporate computing environment and is able to share knowledge with co-workers. Makes presentations to both technical and non-technical audiences.

Documents decisions, processes and procedures; use business software tools to clearly communicate work product to co-workers and user community.

Leads smaller sized project teams to accomplish team results and must be able to work with project managers on larger enterprise based projects.Other ResponsibilitiesFundamental Requirements

Knowledge Requirements

* Thorough knowledge of the principles of information and office technology normally acquired through college level courses or equivalent experience.

* Thorough knowledge of data and telecommunications hardware, software, including supported software and network configurations.

* Thorough knowledge of supported personal computer (PC) and technical workstation system and application software.

* Demonstrated knowledge of network operating systems (e.g., Windows, UNIX).

* Working knowledge of Cisco networking concepts and operations.

* Required: A field of specialty such as networking, desktop computing, server computing, enterprise storage management or telephony/business communication systems.

* Preference will be given to candidates with skills and experience in one or more of the following technologies: SCCM, MDT/OSD, AppV, RDS/Terminal Services, MDM, VDI, A/D GPOs, Print management, VTC, Endpoint Security, SCORCH, VBScript, and PowerShell.

Skills Requirements

* Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.

* Leadership skills and ability to work with a variety of individuals, occasionally dealing with sensitive, difficult, or confrontational issues.

* Ability to effectively communicate with all levels of the organization, both verbal and written communication.

* Strong interpersonal skills to influence and persuade various groups or individuals.

* In-depth analytical, organizational, and conceptual skills to handle various projects and programs.

Experience Requirements

* Several years (3-5) of experience with data and telecommunications hardware and network installation, administration and troubleshooting.

* Few years (1-3) of working within an enterprise computing environment with an understanding of modern business IT practices.

* Few years (1-3) experience in project management.

How To Apply

Hawaiian Electric Company employees who meet the minimum requirements should apply on-line at HR Suite by clicking on the link below:


(Should you have problems linking to the on-line application, please call the HR Service Center at (808) 543-4848.)

Employees of affiliate companies who meet the minimum requirements should submit intent to apply or resume to the HR Service Center via email at, or interoffice mail at CP7-FH or call toll-free at 1-855-652-4848.

All others who meet the minimum qualifications should click on the "Apply Now" icon to submit an online application.

Submittal of an application for the position:

1. Authorizes Hawaiian Electric Company to share any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;

2. Releases and waives Hawaiian Electric Company from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company; and

3. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer.


a) To the extent permitted by law, Hawaiian Electric Company may conduct a criminal conviction record inquiry for the past 10 years.

b) Hawaiian Electric Company is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, gender/sex, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, veteran status, or other protected categories in accordance with state and federal laws.

c) If you require accommodations during the application process, please contact the HR Service Center at (808) 543-4848.

Minimum SalaryMaximum SalaryCurrencyUSDRoleProfessionalProfessionalNumber of Vacancies1Work ScheduleMonday - FridayWork Hours7:30am - 4:00pmLunch (Minutes)30Primary Work LocationHonolulu Club - OahuWage ScheduleAmount of TravelWork At Home


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