Business Office Representative: JDCH Div. of Peds Neurology
Memorial Healthcare System
 Hollywood, FL

Position Description

Summary:

Performs receptionist, registration, and clerical duties associated with registering patient for outpatient services.

Detailed responsibilities:

  • Meets with patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions.
  • Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule.
  • Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
  • Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

Competencies and skills:

Essential:

  • STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
  • CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
  • ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
  • RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
  • INSURANCE VERIFICATION: Verifies and enters insurance information and authorization/referral requirements.
  • PATIENT ACCESS: Performs assigned duties related to the admission of patients.
  • ACCURACY: Completes work assignments within established quality and/or quantity standards.
  • PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
  • ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
  • PATIENT AND FAMILY CENTERED CARE: “Provides Patient and Family Centered Care to patients, families, visitors and internal customers“

Education:

Essential:

  • High School Diploma or Equivalent

Credentials:

Other information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: None.

Working conditions:

Essential:

  • Keyboard Entry 60.00%
  • Repetitive Movement Hand/Arm 60.00%
  • Sitting 60.00%
  • Standing 60.00%
  • Walking 60.00%
  • Audible Speech 60.00%
  • Hearing Acuity 60.00%
  • Depth Perception 60.00%
  • Distinguish Color 60.00%
  • Seeing - Far 60.00%
  • Seeing - Near 60.00%
  • Bio hazardous Waste 40.00%
  • Biological Hazards - Respiratory 40.00%
  • Biological Hazards - Skin or Ingestion 40.00%
  • Blood and/or Bodily Fluids 40.00%
  • Communicable Diseases and/or Pathogens 40.00%
  • Computer Monitor 60.00%

Organizational Profile:

Joe DiMaggio himself helped celebrate the opening of the first Joe DiMaggio Children's Hospital back in 1992. Today, the freestanding Joe DiMaggio Children's Hospital is one of the region's leading pediatric hospitals, offering a comprehensive scope of healthcare services and programs in a child-friendly atmosphere. A full-service, 226-bed hospital, we treat minor illnesses, trauma-related accidents and some of the most complex medical conditions.

Today, in its 25th year, the hospital now has the unique distinction of being the first – and only – pediatric hospital in the world to be designated as person-centered organization by Planetree. We are one of only four children's hospitals in Florida that performs pediatric heart transplants, and one of just a handful worldwide offering extracorporeal membrane oxygenation (ECMO).

Services include:

  • Joe DiMaggio Children's Hospital Heart Institute, which has performed 21 pediatric transplant surgeries
  • Center for Cancer and Blood Disorders
  • Cleft and Craniofacial Center
  • Cystic Fibrosis, Pulmonary and Sleep Center
  • Dermatology
  • Emergency Department and Trauma Center
  • Pediatric Endocrinology
  • General and Thoracic Surgery
  • Pediatric Orthopedic Surgery
  • Pediatric Hypertension and Nephrology
  • Pediatric Intensive Care Unit and Wasie Neonatal Intensive Care Unit
  • [U18] Sports Medicine Program for young athletes
  • Outpatient services
  • Inpatient and Outpatient Rehabilitation

Joe DiMaggio Children's Hospital has been named a Broward Family Favorite by Broward Family Life magazine as a Favorite Pediatric Hospital, and has been honored by US News & World Report as a Best Children's Hospital for Cardiology and Heart Surgery, Orthopedics and Urology.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.