Job Description Summary
The Financial Aid Systems Manager is responsible for the effective and efficient management of the technical processes related to the utilization of the PowerFAIDs financial aid system and its integration with University (student information and CRM systems) and US Department of Education systems. These responsibilities include, but are not limited to, analysis, modification and maintenance of application programs and software solutions, system set-up for new processing years, testing of new software releases, the development of system-based rules, the development of management queries, managing electronically generated communications between the financial aid office and students and coordinating activities with the Office of Information Technology.
The incumbent has subject matter expertise of federal, state, and institutional financial aid regulations and uses technology to develop sound strategies to support effective, efficient and compliant policies and procedures.
- Responsible for the day-to-day administration of the technical processes related to the utilization of the PowerFAIDS financial aid system, including the importing and exporting of files with the U.S. Department of Education and other regulatory agencies and daily integration activities with university systems.
- Troubleshoot, update, modify and analyze PowerFAIDs to ensure compliance with regulatory needs and changes.
- Ensures successful storage and retrieval of data across a variety of campus systems; ensures financial aid systems interface with other campus systems.
- Creates complex custom queries and programs for a variety of financial aid management needs and reporting requirements; creates queries to analyze and identify data integrity issues.
- Monitors and maintains data integrity of financial aid tables, fields, reports, and related systems; works with the Office of Information Technology to execute scripts to correct data issues.
- Provides expert technical assistance and training for financial aid staff on system procedures, system integration, data integrity, and reporting.
- Coordinates with information technology, finance, and other college staff to facilitate the resolution of implementing and scheduling new and/or modified business processes and the development of new modified database processes and reporting requirements.
- Load and Test new software releases.
- Develop system-based rules and management queries to ensure regulatory compliance.
- Responsible for troubleshooting and resolving all system related issues.
- Maintain policies and procedures for the University's financial aid and related systems as they relate to financial aid processing.
- Assist other Information Technology Services staff in identifying and resolving software and hardware issues impacting the operation of the Financial Aid Office.
- Implement policies and procedures to ensure compliance with federal and state laws and consistency in awarding financial aid.
- A minimum of a bachelor's degree is required
- Three years of specialized experience in managing financial aid systems; with expertise working with an integrated administrative computer software system.
- Experience with U.S. Department of Education web sites and reporting tools.
- Significant working knowledge of Microsoft Office, with a thorough knowledge of Microsoft Word (including Mail Merge functionality) and Microsoft Excel.
- Strong interpersonal skills and the ability to work effectively with cross-functional teams.
- Five years progressively responsible administrative experience working in a post-secondary financial aid office, preferred
- Experience working with PowerFAIDs financial aid system, preferred.
- Experience working with query-based reporting tools, preferred.
Financial Aid Operations
General Submission Guidelines:
In order to be considered a candidate for any job at Stevens, you must submit an online application. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.
Still Have Questions?
If you have any questions regarding your application, please contact Jobs@Stevens.edu
Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status.
Stevens is building a diverse faculty, staff and student body and strongly encourages applications from female and minority candidates as well as veterans and individuals with disabilities. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes.
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