Customer Service Associate- Hoboken, NJ

Overview

Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because that's what they do – they tend to the social experience of our bar atmosphere.

So here's our question for you. Do you hold the power to…

…make anyone smile?

…befriend strangers?

…turn around a customer experience?

…remember names and faces?

…do five things at one time?

Then we wanna meet you!

Before you introduce yourself, check out what we're all about here:

Responsibilities

* Greet clients with a warm and friendly welcome

* Check clients in and out through Booker

* Maintain highest degree of ethics when handling client payments and stylist tips/commissions

* Troubleshoot any Booker issues and make changes to Client Profiles when needed

* Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion

* Elevate scheduling concerns to Customer Service team when necessary

* Check notes section of Booker for any special client requests

* Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager

* Serve complimentary beverages to our guests

* Maintain shop cleanliness

* Restock retail displays and maintain display cleanliness

* Merchandising and inventory projects as assigned

* Provide exceptional service

* Tend to the social experience of our bar like atmosphere

* Maintain clear communication with Shop Management about overall shop operations

* Sell products, tools, and memberships

* Other duties and projects as assigned

Qualifications

* 1+ years' experience in a fast paced, customer centric environment

* Previous salon/spa experience preferred but not required

* Strong communication skills

* Team work oriented mindset with a "can do" attitude

* Ability to work at a sustained, fast pace

* Excellent problem solving and trouble shooting skills

* Track record in providing over-the-top, amazing customer service!

* Ability to multitask with ease

* Frequently required to stand and/or walk for duration of 6-8 hour long shifts

Similar jobs you might like