Operational Support Manager
First Technology Federal Credit Union
 Hillsboro, OR

Requisition Number: MANAG05867

The Manager for SAM Operational Support oversees a team which supports the Collections, Servicing, and Liquidation teams through research, request/transaction processing, and coordination of department communications. The support team performs routine and complex account maintenance requests like account closing, charge-offs, status changes and escalated issues, as well as processing monetary transactions. The ideal candidate for this role will have experience in leading an administrative team and should be well-versed in implementing process improvements.

Here's what you can expect from the job and what you need to be successful:

Job duties

  • Lead and develop a team of highly motivated, results-oriented employees through effective leadership practices; ensure adequate staffing levels to maintain efficient team performance
  • Achieve staff results by communicating performance expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees
  • Identify and manage regulatory and legal risk, proactively ensuring compliance through sound practices
  • Meet established department metrics; update leader on all major projects and goal progress; research, resolve and communicate operational and employee issues to leader or other business units as appropriate
  • Develop and maintain documentation for department practices and policies, updating as required
  • Identify and implement process improvement opportunities
  • Manage third party vendor relationships, as appropriate

Essential skills

  • Minimum 5 years’ experience in loss mitigation, contract restructuring or collection including default management within the financial services industry
  • Minimum one year experience managing a team of people
  • Broad knowledge of financial industry regulations such as Reg Z, FDCPA, FACTA, FCRA, SCRA and Federal Bankruptcy Code
  • Firm knowledge of real estate and consumer loan contracts and default clauses
  • Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees
  • Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels
  • Ability to effectively collaborate with multiple business units, leadership and vendors to achieve organizational goals
  • Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands
  • Proven ability to professionally handle sensitive documents
  • Proven skills and commitment in meeting or exceeding member expectations and requirements
  • Strong analytical, problem solving and decision making skills; ability to resolve complex issues with minimal direction
  • Ability to foster strong relationships with internal and external stakeholders
  • Working knowledge of Microsoft Office Suite
  • Minimum Education: Bachelor’s degree in Business Administration or related field is preferred

Location: Hillsboro, OR 97124

First Tech is not currently offering Visa sponsorship for this position

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