Social Insurance Specialist (Claims Specialist)(ICTAP/VEOA/Military Spouse Eligibles Only)

US Government Other Agencies and Independent Organizations Highland Park, MI
* Duties

Help Duties Summary

Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

Learn more about this agency


Proof of ICTAP eligibility required

Desired skills: written and oral communication, interpersonal, analytical, problem solving, decisiveness and automation.

ICTAP eligibles in the Highland Park, MI local commuting area only. Applications will also be accepted under the Veterans Employment Opportunity Act (VEOA) for preference eligibles OR veteran separated from the armed forces after 3 or more years of continuous active service performed under honorable conditions. This includes veterans who were separated a few days before the full 3-year period.

This position is located in the Highland Park, MI Field Office which is located at 60 East Grand Ave. Highland Park, MI 48203

TOUR OF DUTY: Flextime, Full-time, Alternate work schedule may be available

TYPE OF POSITION: Permanent position in the competitive service

Additional selections may be made within six months from the closing date of this announcement.

Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.

Travel Required

Not required

Supervisory status


Promotion Potential


* Job family (Series)

0105 Social Insurance Administration

* Requirements

Help Requirements Conditions of Employment

* U.S. Citizenship Required.

* Proof of ICTAP or VEOA eligibility required.

* Supporting documentation must be submitted when applying under the Military Spouse hiring authority.

* Job offers are contingent on background/security investigation results.

* Selective Service Registration. See Other Information tab.

* Must pass Meet-and-Deal panel interview.

* Relocation expenses will not be paid.


Applicants must have 52 weeks of specialized experience at the next lower grade level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

All qualification requirements must be met by the closing date of the announcement.

If you are using experience to qualify, you must have:

GS-7: Fifty-two weeks of specialized experience equivalent to the GS-5 grade level. Examples of specialized experience include assisting individuals in filing applications for financial assistance, unemployment, Veterans benefits, insurance benefits, health benefits and/or social service programs; developing, processing, or authorizing claims; explaining benefit related programs to the general public and providing information through the media; or evaluating benefit program policies, procedures and guidelines.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

Applicants must also meet the following Selective Placement Factor(s) to qualify for this position:

Meet and deal ability is required.

* Candidates who are in/have held positions requiring meet-and-deal certification do NOT have to submit documentation when applying for this position. Click here to view a list of positions that meet this requirement.

* By the closing date of the announcement, candidates who have not occupied SSA positions for which meet-and-deal ability is required as a selective placement factor MUST upload a completed Certification of Meet and Deal Ability form. If you do not submit the form by the closing date of the announcement, you will be disqualified for the position. If you do not already have this documentation, contact your supervisor or manager.

Qualification requirements must be met by the closing date of this announcement.

GS-7: Applicants for promotion must have 52 weeks at the GS-5 or higher.

Time in grade requirement must be met by the closing date of this announcement.

In addition to the minimum qualifications, applicants must be eligible to be considered under ICTAP, VEOA or the Military Spouse Hiring Authority.


GS-7: One full year of graduate level education in any field. One year of full-time graduate study is defined as 18 semester hours or 27 quarter hours OR a combination of graduate level education and the specialized experience as described below OR a Bachelor's degree and superior academic achievement.

Combining Education and Experience:

GS-7: Experience and graduate level education as described above may be combined to meet the minimum qualification requirements.

Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.