Salesforce Administrator

National Studen Loan Clearing Herndon, VA
The Salesforce Administrator is a subject matter expert and has a key role in supporting the use of Salesforce as the enterprise level Customer Relationship Management (CRM). The Administrator is responsible for the day-to-day operations to include maintaining the configurations, developing and maintaining data extraction and load scripts, ensuring data is being exchanged between integrated systems (e.g., Outlook, Cisco Call Manager, Pardot, etc.), managing user access, and integration with AppExchange components when the initial set of functions and features need to be expanded. The Administrator also functions as the liaison between Information Technology and Education Services, Industry and Workforce Services, and Corporate Communications to ensure the application meets their needs and stays current with business operations, policies, and processes. On an on-going basis, the incumbent manages the evolution of the Salesforce platform to meet the Clearinghouse's evolving business needs.

How You Contribute:

* Performing Salesforce administration, maintenance, and troubleshooting on a daily basis to keep the system operating in a secure and efficient manner.

* Working with the Business Analyst and internal business teams in understanding business requirements and translating them into deployable technical solutions.

* Partnering with App Exchange product implementation teams to facilitate the integration of third party tools with Salesforce.

* Performing administration of App Exchange products that have been integrated with the Clearinghouse's instance of Salesforce.

* Extracting, transforming, and loading data to Salesforce as well as establishing and maintaining data exchange between Salesforce and external systems.

Position may be required to perform other duties as required.

These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

What You Bring to the Table:

* Bachelor's degree in Computer Science, Information Systems, or a related field. A combination of education and experience including through military service, will also be considered.

* 3 years of Salesforce administration experience, plus 3 additional years of experience in Salesforce and/or a technical role with exposure to the software development, change management, and support processes.

* Proficiency in:

* Conducting system administrative tasks such as: profile creation/management, role based security, workflow management, user access management, and resource utilization/monitoring.

* Extracting, transforming, and loading data to Salesforce.

* Troubleshooting and providing resolution in both production and lower environments.

* Microsoft Office Suite.

* Demonstrated ability in:

* Leveraging and instituting Salesforce best practices.

* Establishing and maintaining data exchange between Salesforce and external systems.

* Partnering with internal business teams, understanding business requirements, and translating them into workflows, designs, and technical solutions.

* Multitasking, working under pressure, and working creatively in a fast-paced environment.

* Problem solving and conducting root cause analysis.

* Experience understanding, manipulating and using data in business processes.

* Excellent written and verbal communication skills.

* Live within a commutable distance of Herndon, VA.

Desired:

* Certification as a Salesforce Administrator.

* Experience with integrating third party software (e.g., AppExchange components) into Salesforce.

* Experience with APEX.

Physical Demands:

* Use of a computer terminal and/or laptop computer for 8 or more hours a day.

* Use of a copy machine, fax machine, and telephone.

* Frequently required to sit for 7 or more hours per day in close proximity to others in an open office environment.

* Occasionally required to use hands and fingers to operate, handle, and reach.

* Vision abilities include close vision and the ability to adjust focus.

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

* NSC strives to hire, promote, and retain the best qualified individuals for our employment opportunities. Our policies are intended to provide equal employment opportunity for all employees and job applicants without regard to race, color, religion, gender, gender identity, sexual orientation, age, disability, national origin, protected veteran status, or any other status protected by law. NSC strives to have a culture that is diverse and equally welcoming to all. As a Federal contractor, NSC is subject to requirements to take affirmative action to employ and advance in employment protected Veterans and individuals with disabilities. NSC is committed to its outreach efforts and practices to promote employment and advancement of members of these groups. To read our entire policy, go to: https://studentclearinghouse.info/careers/human-resource-policies

* PAY TRANSPARENCY POLICY NSC will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by NSC, or (c) consistent with the NSC's legal duty to furnish information. 41 C.F.R. 60-1.35(c)

* Please view Equal Employment Opportunity Posters provided by OFCCP here.

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