Northwest Federal Credit Union Herndon, VA

The primary purpose of this position is to assist Northwest Credit Union in living out our vision to be the lifetime financial partner for our member-owners. To achieve this goal, the position must deliver the highest quality service to internal and external members. A key component of service to our external members is to identify their financial needs and recommend an appropriate Northwest Credit Union solution.


* Analyzes reports of loans 30 or more days delinquent as well as holds and restrictions

* Researches accounts for errors and takes step to rectify said errors

* Performs all collection efforts such as telephone contact, email contact and written correspondence and maintains detailed notes in account documentation

* Maintains an active and continuing dialogue with members on all matters related to their past due account and missing collateral

* Gathers data and prepares reports to be reviewed by the Executive Staff on loans to be charged off

* Assists co-workers and other departments when necessary (e.g. for returned checks and disputed Credit Bureau reports, preparation of information for the Repossession Specialist to repossess vehicles

* Is responsible for analyzing and correcting credit disputes errors from the Credit Bureaus and members

* The Collectors have additional clerical support responsibilities as directed by the Collection Manager

* Collectors must have working knowledge in locating delinquent members. Utilizes tools such as credit reports, internet, and image system in analyzing/researching information

* Remains cognizant of and adheres to NWFCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA)


Ideal candidate will be Bilingual (Spanish and English)


* Monday through Friday 10:30am to 7:00pm

* 1 Saturday per month 9:00am to 1:00pm


* High School Diploma and 1-3 years' experience in a credit union or financial services setting

* Working knowledge of credit union policies and procedures

* Good writing and verbal communications skills

* Working knowledge of the NWFCU organization; teller training and an MSR background preferred

* Experience handling collection situations according to applicable laws and policies

* Must be willing to gain knowledge of the laws relating to Collection and Credit Bureau procedures

* Must have an understanding of legal requirements affecting collection cases

* Must be willing to attend classes/seminars for bankruptcy basics, skip-tracing and financial counseling

* Windows, Microsoft Word, Outlook, Excel and use of the Internet such as, Internet Explorer, and searching websites for skip-tracing, credit dispute resolution

* Must become proficient in Akcelerant, Synergy and Springboard

* Must have knowledge of use of a fax machine, copier and scanner

* Typical office space provided where noise is moderate

* Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

* Please view Equal Employment Opportunity Posters provided by OFCCP here.

* The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an