Desktop Support Technician

FIRST NATIONAL BANKSHARES STATUTORY TRUST I Hermitage, PA
Primary Office Location:4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future. Position Title: Desktop Support Technician 1 Business Unit: Technology Reports to: Supervisor of Desktop Support Position Overview: This position is primarily responsible for assisting end users in resolving hardware and software issues by fielding telephone calls and email communication or assigned cases. The incumbent diagnoses problems and performs troubleshooting activities and documents, tracks and monitors the problem to facilitate a timely resolution. This position requires basic analysis and math skills and has low to moderate impact to the corporation. Primary Responsibilities: Assists end users in resolving hardware and software issues by fielding telephone calls and email communication or assigned cases. Diagnoses problems and performs troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Works with teams and business users on most aspects of a project. Provides input to project plans and receives direction from management. Relies on established guidelines and instructions to perform daily job functions. These functions may need the use of basic analysis and math skills. May interact with external vendors in relation to a specific incident or service request. Uses knowledge of general use of PCs and information technology and/or Datacom network experience to resolve issues, uses good knowledge of PC technology (Explorer, Control Panel, hardware) and Basic knowledge of core Microsoft Office Applications to resolve and/or prevent technology/business user issues. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 1 Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills Ability to use general office equipment Ability to work and multi-task in a fast paced environment Excellent organizational, analytical and interpersonal skills Detail-oriented Knowledge of general use of computer hardware, Explorer, Control Panel and software and technology and/or Datacom network experience. Basic knowledge of core Microsoft Office Applications. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: Frequent kneeling/crawling/stooping Frequent driving (car, van, truck) Heavy Lifting over 45 lbs.

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