IT Helpdesk Technician

Johnson Technology Systems Inc. Helena, MT

We are hiring IT Helpdesk Technician for Federal project.

Company Name: - JTSi (Johnson Technology Systems, Inc.)

Company Profile: - www.jtsusa.com

Period of performance: 09/15/2018 through 09/14/2020

Location: Malmstrom AFB Montana

Role Description:

At a minimum, candidates must have or be able to obtain a “Favorable” adjudication on a current Tier 1 federal background check. A DD254 will not be required.

· The Contractor shall provide on-site computer helpdesk and administrative support services for the 341st Medical Group (341 MDG), located at Malmstrom AFB Montana, also referred to as the "Medical Treatment Facility" (MTF) herein.

· The computer helpdesk duties include: receiving all internal employee requests for assistance (i.e., web based helpdesk, phone calls, email, and walk-in visits) and inquiries regarding problems associated with workstation operating systems and approved versions of the Air Force Standard Desktop Configuration (SDC) and Defense Health Agency (DHA) Desktop Configuration along with all installed applications and tools.

· The helpdesk maintains, supports, troubleshoots, installs, patches, upgrades, workstations, functional systems, medical and specialized software and all associated peripherals and information system (IS) based medical equipment. This includes but not limited to: providing first contact support and initial troubleshooting for specific functional systems including the Armed Forces Health Longitudinal Technology Application (AHLTA); the Composite Health Care System (CHCS); MiPACS and IMPAX (or PACS imaging systems); Kiosk and announcement systems; Defense Medical Logistics Standard Support (DMLSS), and other installed systems and software as prescribed by DHA, higher HQ and local requirements.

· The helpdesk supports and troubleshoots government and commercial TCP/IP networks, telephony, Voice over IP (VOIP), cable television systems and analog equipment used and/or owned by the MTF.

· The computer helpdesk will act as the central point of contact for requests made through the systems flight. The computer helpdesk will record encounters and requests in the MTF specific web-based helpdesk and/or applicable work ticket tracking application.

· The computer helpdesk will perform all helpdesk duties described above. The computer helpdesk will work as part of a professional IS team and will work cooperatively with internal and external customers, support agencies, vendors, contractors, commanders, supervisors, managers, and higher HQ when required.

· The computer helpdesk will track and work every project, problem, issue or concern.

If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (703) 949-9118. If you do respond via e-mail ([Click Here to Email Your Resumé]) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.

Established in 2003, JTSi is an IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional IT Services to the Public Sector. JTSI SAP/ERP team delivers high value business solutions to its clients by clearly understanding their core business problems. We deliver quality services at equitable rates and focus on constant improvement in all areas of our operation, with a strong commitment to meeting our Customer’s needs. We view ourselves more as a Business Partner than merely a consulting services provider. At JTSi “customer is always first” and partnering is our path to customer satisfaction - We do what we say. Visit us at www.jtsusa.com


We are hiring IT Helpdesk Technician for Federal project.

Company Name: - JTSi (Johnson Technology Systems, Inc.)

Company Profile: - www.jtsusa.com

Period of performance: 09/15/2018 through 09/14/2020

Location: Malmstrom AFB Montana

Role Description:

At a minimum, candidates must have or be able to obtain a “Favorable” adjudication on a current Tier 1 federal background check. A DD254 will not be required.

· The Contractor shall provide on-site computer helpdesk and administrative support services for the 341st Medical Group (341 MDG), located at Malmstrom AFB Montana, also referred to as the "Medical Treatment Facility" (MTF) herein.

· The computer helpdesk duties include: receiving all internal employee requests for assistance (i.e., web based helpdesk, phone calls, email, and walk-in visits) and inquiries regarding problems associated with workstation operating systems and approved versions of the Air Force Standard Desktop Configuration (SDC) and Defense Health Agency (DHA) Desktop Configuration along with all installed applications and tools.

· The helpdesk maintains, supports, troubleshoots, installs, patches, upgrades, workstations, functional systems, medical and specialized software and all associated peripherals and information system (IS) based medical equipment. This includes but not limited to: providing first contact support and initial troubleshooting for specific functional systems including the Armed Forces Health Longitudinal Technology Application (AHLTA); the Composite Health Care System (CHCS); MiPACS and IMPAX (or PACS imaging systems); Kiosk and announcement systems; Defense Medical Logistics Standard Support (DMLSS), and other installed systems and software as prescribed by DHA, higher HQ and local requirements.

· The helpdesk supports and troubleshoots government and commercial TCP/IP networks, telephony, Voice over IP (VOIP), cable television systems and analog equipment used and/or owned by the MTF.

· The computer helpdesk will act as the central point of contact for requests made through the systems flight. The computer helpdesk will record encounters and requests in the MTF specific web-based helpdesk and/or applicable work ticket tracking application.

· The computer helpdesk will perform all helpdesk duties described above. The computer helpdesk will work as part of a professional IS team and will work cooperatively with internal and external customers, support agencies, vendors, contractors, commanders, supervisors, managers, and higher HQ when required.

· The computer helpdesk will track and work every project, problem, issue or concern.

If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (703) 949-9118. If you do respond via e-mail ([Click Here to Email Your Resumé]) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.

Established in 2003, JTSi is an IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional IT Services to the Public Sector. JTSI SAP/ERP team delivers high value business solutions to its clients by clearly understanding their core business problems. We deliver quality services at equitable rates and focus on constant improvement in all areas of our operation, with a strong commitment to meeting our Customer’s needs. We view ourselves more as a Business Partner than merely a consulting services provider. At JTSi “customer is always first” and partnering is our path to customer satisfaction - We do what we say. Visit us at www.jtsusa.com