At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.
The Account Manager is responsible for maintaining and developing existing customers through high levels of service in order to expand and strengthen the relationship. The Account Manager is a member of the sales team and is responsible for customer planning and administration, monitoring, and optimizing the revenue potential and operational performance of their branchs accounts.
The Account Manager maintains Stericycle policies, standards, and practices both within and outside their assigned territory and ensures adherence to Stericycles Vision, Mission and Values.
Key Job Activities:
Maintains and develops existing customers by being the subject matter expert in order to optimize the quality of service, business growth, and customer satisfaction. Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customers business portfolio. Liaises with customers to understand their requirements with respect to products and services that the businesss currently offers or is planning to offer.
Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends. Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it
Formulates strategies to retain customers where revenue may be decreasing by using out of the box type thinking. Partner with the Operations team on retention, customer issues and concerns. Debrief on any service issues with SM, Operations Manager, and CSRs, as required
Completes standard weekly and quarterly reports along with any ad hoc reporting requests. Participates in all sales and other training provided by Stericycle/Shred-It. Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales
Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the companys policies and procedures at all times and bringing the manager's attention to any areas of concern
Perform other duties and responsibilities, as assigned.
Preferred Education: in Bachelors or Equivalent
Experience (North America & LATAM):
- Post-secondary education, with a major in business or sales and marketing is preferred but not requiredMinimum of two (2) years of account management experiencePrevious industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferredExperience with the Microsoft Office suite of products, and strong internet skillsMobility to drive a motor vehicle throughout the day for business needsAbility to sit for up to eight (8) hours per dayAbility to walk in the course of business up to four (4) hours per dayAbility to operate a personal computerAbility to talk regularly over the phone with customers and co-workers up to eight (8) hours per day
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.