Sales Associate/Design Associate

La-Z-Boy Incorporated Hartsdale, NY

BASIC FUNCTION:

Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.

Design Associate: In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client’s lifestyle, taste and budget.

KEY RESPONSIBILITIES;

Drives Sales

  • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
  • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
  • Assist the Designer to achieve established Design program sales goals
  • Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product line
  • Meet or exceed established goals as set by management

Design Program

  • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
  • Execute and champion the Design process per company guidelines
  • Responsible to support design related functions in the store

Customer Focus

  • Provide the highest level of customer service to all current and future customers
  • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
  • Effectively use Podium to ensure customer satisfaction and future follow-up
  • Make sound business decisions to deliver customer satisfaction and promote team environment
  • Provide store support to incoming phone calls and emails
  • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
  • Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer

People

  • Maintain a positive working relationship with all store associates

Operational Excellence

  • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
  • Adhere to general store operational procedures and guidelines
  • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  • Responsible to accurately complete the daily On-Point system log
  • Show a sense of urgency, enthusiasm and excitement with the store team and customers
  • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
  • Consistently schedule deliveries with customers
  • Other duties as assigned

MINIMUM JOB REQUIREMENTS:

  • Previous selling experience and ability to close a sale strongly preferred
  • Excellent communication, customer service skills, and organizational skills
  • Strong interpersonal skills to effectively communicate, build rapport, and positively influence
  • Demonstrated persuasion and negotiation skills
  • Ability to effectively manage time and conflicting priorities
  • Ability to effectively and productively with others as a team
  • Ability to work the schedule and hours dictated by business needs
  • Ability to work evenings, weekends and holidays as required
  • Initiative to meet assigned goals, missions and objectives and motivated to achieve more
  • Strong attention to detail
  • Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Design Associate:

  • Currently enrolled in or a graduate of an Interior Design program
  • Experience in using floor and space planning applications
  • Knowledgeable of general principles of home décor and design (i.e. furniture, carpet, draperies, and color schemes)
  • CAD training a plus
  • CIDA accreditation preferred

Sales Associate:

  • High School Diploma or equivalent is required. Bachelor’s in Business or related field is preferred

SUPERVISORY RESPONSIBILITIES: None


 

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