Technical Support Analyst

Ultimate Hartford, CT
Our client, a provider of Manufacturing Software, currently seeks a Full Time Technical Support Analyst to add to their team. This is a 40 Hour a week, Temp-to-Hire Opportunity. Analysts will use their customer service skills to field customer calls on both software and hardware issues for this proprietary ERP software. These reps are the first point of contact for incoming customer calls and will provide accurate, prompt and courteous responses to customer inquiries. Calls requiring a more in depth analysis will be escalated to the next level back line analysts.

This role requires good problem solving skills, excellent customer service and basic knowledge of manufacturing procedures- preferably coming from an accounting or order processing background in manufacturing. A minimum of 2 years comparable experience is required, as proficiency with Word and Excel. The work week is Monday through Friday, 8am-5pm

If you meet the qualifications as outlined above and are interested in this opportunity, please apply today by clicking on the Easy Apply button or by sending your resume directly to [Click Here to Email Your Resumé] today!

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
-Minimum of 2 years similar work in an office setting
•Accounting and/or ERP experience in a manufacturing setting
•Strong MS office, Word, Excel and Outlook

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