Patient Access Associate II Full Time Float

Connecticut Children's Medical Center
 Hartford, CT

Req Number: 12375

Patient Access Associate II Full Time Float

Patient Access Float Pool-MFN003700

Full Time

VIDEO INTERVIEW REQUIRED

To be considered for next steps in the interview process for a Referral/Patient Access/Financial Associate opportunity, we require all external applicants to introduce themselves to us through our digital video interview process. (Applicants that are current employees of Connecticut Children's do not need to complete a video interview.) Please complete your application, and then return to this page to complete your digital video interview.

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SUMMARY

Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day.

The associate coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for utilization management in critical coverage areas. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's Medical Center.

ROLE RESPONSIBILITIES

Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS

Position Specific Role Responsibilities

Registration:

Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments.

Verifies all required insurance and billing information and uses the proper payer plan codes.

Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.

Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure.

Makes corrections and updates patient information in computer systems as necessary.

Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.

Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.

SUPERVISORY RESPONSIBILITIES

N/A

High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.

1-year minimum direct related experience and healthcare experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

KNOWLEDGE OF:

 Intermediate knowledge of MS Word and Excel

 ADT systems and Insurance Verification systems (EPIC preferred)

 Knowledge of Managed Care, referral/pre-certification/ authorization process.

 HIPAA

SKILLS:

 Computer, typing, data entry

 Strong verbal & written communication skills

 Strong organizational skills

ABILITY TO:

 Handle a fast paced, high volume environment,

 Work in a team environment alongside multiple disciplines

 Provide guidance and assist in training to peers

 Have crucial conversations with others/ peers with guidance

WORK ENVIRONMENT:

Direct Patient Care and/or Administrative Setting

PHYSICAL REQUIREMENTS:

Ability to sit and/or stand for up to 8 hours per day.

N/A

Hartford, CT

Mon-Fri 10am-6:30pm

12375

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