Member Service Representative II (PC 29)
Members 1st Logo
 Harrisburg, PA

Requisition Number: MEMBE01900

The purpose of the Member Service Representative II is to support all aspects of branch operations, assist with growth of deposits, loans and service ratio. This position is responsible for meeting and exceeding member expectations by identifying members’ product and service needs, supporting a member-focused culture that influences the use of technology and collaborates with Members 1st departmental partners to provide a seamless experience for members. A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues.

With no budgetary responsibilities, the Member Service Representative II provides superior service, supports branch growth and service, demonstrates compliance and credit union standard and performs lobby engagement. This position has limited supervision of work and communicates, interacts and collaborates effectively to provide exceptional member service. In addition, this role ensures compliance through the adherence of all credit union policies and procedures, demonstrates and fosters a consultative sales culture with members and staff, influences and connects branch associates, partners and members to technology.


  • General and business knowledge equivalent to a high school diploma


  • 3-5 years of professional experience with financial and industry technology or equivalent work experience


  • Decision making requires analytical ability, judgment and ingenuity
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
  • Excellent communication and interpersonal skills
  • Solid consulting ability
  • Cash handling skills
  • Ability to demonstrate empathy
  • Advanced organizational and time management skills
  • Strong financial, problem-solving and analytical skills
  • Ability to lead, take charge and offer opinions and direction
  • Familiarity with PCs and applicable software


  • None


  • Effective knowledge
  • Accountability and self-management
  • Teamwork and leadership
  • Communication
  • Innovation and problem-solving


  • Ability to communicate effectively in English, both orally and in writing
  • Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
  • Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
  • Sufficient manual skill for operation of PC keyboard and other standard office equipment.
  • Ability to stand or sit for extended time periods
  • Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
  • Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects