Client services Specialist I

GEO Group Inc. Harrisburg, PA
Job Description


Compensation Base:

Compensation Bonus (if applicable):

Equal Opportunity Employer.

The Client Services Specialist I position provides case management and customer service support for the Field Services Office or Re-Entry Center. Performs client check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the What Works system through evidence-based practices in all interactions with clients and other staff members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.

* May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.

* Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.

* Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including clients, customers and the general public.

* Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.

* Files, prepares charts and performs data entry as assigned.

* May collect client payments, post payments on Company database, and make daily cash deposits.

* May be responsible for office opening and closing procedures.

* May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.

* May transport clients to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.

* May clean electronic home monitoring (EHM) equipment.

* May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents clients attendance, participation and progress in Company database.

Job Requirements

Job Qualifications: Knowledge, Skills and Abilities:

* Good customer service skills.

* Effective communication skills with internal and external contacts at all levels.

* Good organizational skills and attention to detail.

* Solid computer skills and proficiency with MS Word and Excel.

* Basic database skills.

* Basic math skills.

* Bi-lingual (English/Spanish) skills may be required.

* Ability to safely operate a motor vehicle if required to transport clients.

* Valid State driver's license and five (5) year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport clients.

Education or Formal Training:

* High school diploma required.

* Two (2) years college coursework in Human Services or business discipline preferred.


* Minimum of six months experience in Human Services field with direct client services preferred.

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