IT Technician

Advanced Call Center Technologies, LLC.
 Harlingen, TX

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Advanced Call Center Technologies, LLC is seeking an Lead IT Help Desk Technician to join our team. Do you love helping others and resolving technical challenges? If so, apply today!

Responsibilities Include:

- Troubleshooting IT related issues at the desktop level and assist other IT teams as directed

- Provide PC desktop hardware, software, application and local network connectivity support

- Installation and testing of new hardware, software and applications

- Documentation of all internal site hardware/software/licensing at the desktop level

- Research and provide recommendations for integrating new technology and methodologies for improving PC desktop support

Skills and Knowledge Desired:

- Manage and direct various enterprise project initiatives at the PC/Desktop level. This will include managing all phases of a desktop infrastructure project including staffing requirements, design, software/hardware testing & verification and deployment.

- Strong problem solving and analytical skills

- Excellent written and communication skills; able to effectively communicate with individuals at all levels

- Ability to manage day to day activities as well as new project hardware/software implementations and upgrades in a fast paced and time stressed environment

- 3 years supporting Windows environments and managing IT teams

- Experience with Windows Networking, Active Directory, DNS, VOIP and Network Routing

- Strong communication and organizational skills

- Bachelor’s degree in Computer Science or MIS related field preferred

Job Requirements:

Required education:

  • Some college or technical school education

Required experience:

  • Prior Help Desk or IT experience

Qualifications and Experience:

  • Strong verbal and written communication skills are required
  • Strong troubleshooting skills
  • Must be detail oriented, well organized and self-motivated
  • Ability to work with all levels of management
  • Must be able to effectively work independently and in team environments.
  • Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
  • Advanced skills in Microsoft Office
  • Active Directory
  • Outlook
  • Familiar with Windows 7 and 8 environments.