Technology Support Specialist I

Dartmouth College Hanover, NH
Dartmouth Information Technology is a dynamic, fast-paced and innovative atmosphere. The department is comprised of a team of dedicated career professionals excited about providing new technologies and excellent service to our clients and improving their own professional skills and knowledge. Dartmouth College supports and encourages professional development and career advancement.

The Technology Support Specialist I is a member of the IT Solution Center Service Desk team responsible for the college’s centrally managed client computing environment which provides superior client service to the Dartmouth College community. They serve as a primary contact and technical consultant for faculty, staff and students and possesses strong communication, troubleshooting and problem-solving skills. They provide multi-platform software and hardware support for traditional desktop and mobile platforms for faculty and staff demonstrating a mastery level through experience, education and certification in at least one platform (OS X or Windows). They are required to respond to phone calls, email messages, office visits and service requests by consulting, identifying, troubleshooting and resolving a variety of technology issues. Support is provided through office visits, remote tools and by telephone as required. They are expected to have leadership potential in working both internal and external to the Service Desk and in the college community.

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