Program Director

Mantech International Corporation Hanover, MD
Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement. This is a brand new project and your chance to make a difference from the very start!

The Service Operations Program Director is responsible for the management a 24/7 enterprise operation center. The center performs system event and performance monitoring, reviews and directs service support tickets, oversees coordination of major incident resolution, provides daily morning status reports to the customer. This role will require close coordination with Senior Leadership to support the development and maintenance of operational processes and the ability to manage resources to meet Service Level Agreements. rdingly to achieve SLAs and maintain budget objectives


* Strong resource management with the ability to manage teams, personnel and customers' needs across multiple time zones

* A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders

* Experience effectively managing and satisfying Service Level Agreements

* Commitment to provide continuous process improvements and innovative solutions across the project

* Ability to build service resolution teams to react quickly to high priority incidents


* Bachelor's Degree in a technical or business related field

* 5 years' experience in a technical management role

* Highly developed oral and written communication and presentation skills with the ability to convey technical and business concepts to various audiences

* Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution


* Operations Center Management experience

* ITIL Foundations v3

Security Requirements:

U.S. Citizenship and an active DoD TS/SCI w/ poly clearance based upon a SSBI completed within the last 5 years. Must be willing to submit to an initial and random polygraph.

Qualifications Requires Bachelors degree or equivalent, and sixteen plus years experience in a related technical environment, including five years related management experience. Degrees Equivalent Experience/Education

Bachelor's Degree

Years of Experience See Qualifications Position Type Full-Time Shift Day Overview ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.

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ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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