VIP Coordinator (FT)

Caesars Entertainment Corporation Hammond, IN
Provides "A" level customer service while enthusiastically promoting the Total Rewards Program. This position will ensure the delivery and execution of service excellence to both internal and external customers. It will ensure all customer contact is courteous, informative, thorough, and friendly. It will also foster an employee culture that is passionate about delivering truly world-class customer service.


The VIP Coordinator delivers outstanding customer service in three areas:

* Is the initial point of contact in the Seven Stars Lounge. Issues a friendly greeting and warm welcome to each guest that enters the Lounge. Offers excellent customer service to all guests.

* Answers inbound guest calls and guest questions and provides all necessary information in a friendly and positive manner.

* Completes hotel, restaurant, transportation and special event reservations for guests.

* Issue complimentaries from CMS for external hotel accommodations, show reservations, and other outlets as needed.

* Coordinate special requests with Casino Hosts and outside vendors for our preferred guests.

* Utilize multiple computer systems to maximum effectiveness.

* Assists in the execution of check-in at the Lounge desk. Prints cards, takes pictures, prints companion cards, and activates parking passes.

* Assist in the execution of special events and promotions.

* Prepare and communicate list of expected arrivals for external hotels and transportation arrivals.

* Daily responsibility for accurately preparing billing reports for external hotels.

* Provide personalized service for AEP and VIP players; know their preferences for services

* Conduct daily activity reports as well as prepare reports to assist Promotions and Host teams.

* Issuance of non- negotiable coupons to guests for Promotional Purposes.

* Balancing of promo coupons/non- negotiable coupons.

* Anticipate and provide for VIP guest needs in advance of request.

Line Facilitator at Total Rewards and Promotions/Gift Center:

* Is the initial point of contact for all guests. Issues a friendly greeting and warm welcome to each guest that enters the area. Offers excellent customer service to all guests.

* Assists each guest by answering questions, informing guests of property events and promotions, and assisting with directions.

* Directs guests into the appropriate line based on players card tier.

Other duties:

* Adhere to regulatory, departmental and company policies in an ethical manner.

* Responsible for departmental, company, and brand performance standards.

* Work well with in-house departments and outside vendors.

* Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces.

* Be proactive with incidents and issues ensuring resolution with employees and guests.

* Maintain high standards of courtesy, hospitality, friendliness, and professionalism at all times.

* Rate of Pay: $11/HR

* Must be 21 years or older.

* Must be able to work various shifts and hours to include holidays and weekends.

Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on four continents. The company's resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Caesars also owns the World Series of Poker® and the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment.

Join the thousands of winners at Horseshoe Casino Hammond! Located only 20 minutes from downtown Chicago, we have a wide variety of slots and tables in an atmosphere as legendary as Jack Binion himself. And with more than 350,000-square-feet, there's no shortage of action at Horseshoe Casino! The Poker Room attracts players of all skill levels to compete in a wide array of tournaments throughout the year, from daily games to World Series of Poker Circuit Events! Even appetites win at Horseshoe Casino! Sweeping views of Lake Michigan greet diners at Jack Binion's Steak and The Village Square Buffet. Offering a packed schedule of the hottest entertainers, The Venue at Horseshoe Hammond holds up to 3,300 people and boasts a state-of-the-art sound and lighting system.

GREAT OPPORTUNITIES FOR GROWTH! Stick with Caesars and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Horseshoe Casino helps you get where you want to be. With programs such as referral bonuses, tuition reimbursement, 401-k and company-wide internal transfer opportunities, you'll have every opportunity to turn your job at Horseshoe Casino into something more.

Horseshoe Casino reserves the right to make changes to the job description whenever necessary.

As a part of Horseshoe Casino's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Horseshoe Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.