Marketing Operations Supervisor (FT)

Caesars Entertainment Corporation Hammond, IN
ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Directly responsible for all staff, guest and interdepartmental interactions in the Total Rewards and Bus Operation areas during assigned shift.

* Responsible for overall execution of marketing events and promotions.

* Responsible for promoting the Total Rewards program and implementing superior customer service delivery relevant to achieving company and department Total Service goals.

* Disseminates information on upcoming events to all impacted departments.

* Monitors customer service levels in Total Rewards, Promotions and Special Events areas.

* Assists with interviewing, hiring and training team members.

* Promotes department efficiency by staffing each area commensurate with customer volume.

* Handles customer problems and complaints during assigned shift ensuring maximum customer satisfaction.

* Coordinates arrangements for patrons coming by charter bus and daily "on-line" service.

* Responsible for the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in the calculation of gross revenue requests and is accountable for cash/coupons for applicable events.

* Evaluates complimentary issuance decisions and provides guidance for same ensuring consistent application of complimentary issuance program.

* Maintains department stock inventory records replenishing promotional stock as necessary.

* Responsible for compliance with all regulatory requirements within area of responsibility.

* Must be 21 years or older.

* Must be able to work various shifts and hours to include holidays and weekends.

Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on four continents. The company's resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Caesars also owns the World Series of Poker® and the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment.

Join the thousands of winners at Horseshoe Casino Hammond! Located only 20 minutes from downtown Chicago, we have a wide variety of slots and tables in an atmosphere as legendary as Jack Binion himself. And with more than 350,000-square-feet, there's no shortage of action at Horseshoe Casino! The Poker Room attracts players of all skill levels to compete in a wide array of tournaments throughout the year, from daily games to World Series of Poker Circuit Events! Even appetites win at Horseshoe Casino! Sweeping views of Lake Michigan greet diners at Jack Binion's Steak and The Village Square Buffet. Offering a packed schedule of the hottest entertainers, The Venue at Horseshoe Hammond holds up to 3,300 people and boasts a state-of-the-art sound and lighting system.

GREAT OPPORTUNITIES FOR GROWTH! Stick with Caesars and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Horseshoe Casino helps you get where you want to be. With programs such as referral bonuses, tuition reimbursement, 401-k and company-wide internal transfer opportunities, you'll have every opportunity to turn your job at Horseshoe Casino into something more.

Horseshoe Casino reserves the right to make changes to the job description whenever necessary.

As a part of Horseshoe Casino's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Horseshoe Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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