Measure Tech - Hackettstown NJ

Home Depot Hackensack, NJ
POSITION PURPOSE

The Measure Technician works independently in a traveling field role supporting Home Depot's Flooring Measurement Services. Measure Techs are directly responsible for traveling locally to customer's homes and conducting flooring measurements and gathering pre-installation details. Measure Techs play a key role during the sales, product inquiry, and flooring installations process in conjunction with the Measurement Services center. Measure Techs are directly responsible for providing a positive customer experience, entering and transmitting accurate measurements by a CAD tablet and various related department goals.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

90% - Providing customer service by assessing customer needs, conducting onsite home flooring measurements and gathering pre-installation flooring details.

10% - Review and edit of drawings in the measurement tablet.

NATURE AND SCOPE

This position reports to Marketing Manager.

This position has 0 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion

This position has 0 direct reports.MINIMUM QUALIFICATIONS

Must be 18 years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma, GED or equivalent.

Years of Relevant Work Experience: Less than 1 year, Training provided.

Physical Requirements:

Most of the time is spent in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

Previous home improvement, customer service, field, or retail experience is a plus.

Knowledge, Skills, Abilities and Competencies:

* Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.

* Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.

* Demonstrated ability to effectively communicate with customers.

* Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time.

* Candidates must have strong computer skills.