Technical Client Service Rep I - Groton, CT

Cox Auto Inc Groton, CT

Dealertrack, a Cox Automotive Brand, is currently looking for a Client services representative to join our Client services team in Groton, CT.

Our Teams:

Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.

Job Summary:

Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations.

Your Role:

* Provide client support and technical resolution via email, phone and other electronic communications.

* Troubleshoot and resolve all product-specific technical (hardware/software) problems.

* Verify proper installation and configuration of software.

* Answer policy and procedural questions.

* Provide training to clients in the use of system and applications.

* Other duties as assigned


Required Experience (minimum):

Education: High School Diploma or Equivalent


* PC Hardware Troubleshooting

* Software Troubleshooting

* Problem Solving

* Organizational Skills

* Written Communication

* Telephone Etiquette

What We Look For (preferred):

* Communication Skills internal and external

* Time management

* Ability to read a customer

* Interpersonal skills

* Multi-tasker

* Reliable and dependable

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone. The global company's 34,000-plus team members and family of brands, including Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. For more information about Cox Automotive, visit

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Organization: Cox Automotive

Primary Location: US-CT-Groton-115 Poheganut Dr

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing

Similar jobs you might like