IKEA GREENWICH- Customer Services Team Leader

IKEA North America Services, LLC Greenwich, CT
* You will be responsible for leading a team of customer service co-workers; ensuring they have the skills, confidence and motivation to deliver extraordinary customer service in a busy retail environment.

* Our customers are the number one priority for this role – the successful candidate will be able to organise their working day around this priority.

* You will be a role model for the team in the service you provide, the respect you show, and in how you bear the responsibilities of the role.

* The role also involves various admin tasks, and requires the use of a variety of IT systems.

* IKEA and the retail industry are in a time of ongoing change – in this role you will lead these changes, based on feedback and a desire to constantly improve.


* Your values reflect the IKEA values.

* You have strong communication and influencing skills.

* You are passionate about home furnishing and how it can improve our customers' everyday life at home.

* You can demonstrate that you have exceeded both qualitative and quantitative goals at a comparable level.

* You are creative in finding new ways to surprise customers and co-workers.

* Are passionate about developing people and contributing to the country succession and IKEA.

* You have a track record in spotting and developing talent.

* You get energy and enjoy working in a fast paced and future-oriented environment.

Additional Information:

Shortlisted candidates will be invited to an assessment day in June. The role will commence late summer 2018.

Successful candidates will need to be available to work during store opening hours, including evenings and weekends.

Please apply with CV & covering letter explaining your reasons for wanting to join IKEA Greenwich, and what you believe you will contribute to our fantastic new store.

Location: Greenwich.

Closing Date: 29th May 2018.

Apply @ www.ikea.co.uk/jobs

Contact HR.Greenwich567@ikea.com for more information.

Job ID 319029BR Removal Date 05/29/2018

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