(Greenville, NC) Customer Service Representative
Focus Services
 Greenville, NC

COME CHECK US OUT!

After Training - $10.50

• Bonus

Quarterly & Annual Raises

SUMMARY

Bring your positive energy and we will train you on the rest! At Focus Services our agents are our most valuable assets. We are currently seeking customer service and sales associates to field calls, answer questions, explain product information, and provide customers clarity on their accounts.

DUTIES & RESPONSIBILITIES

  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Research possible solutions to customer issues
  • Sell / Up sell products on customer's account
  • Retain customers wanting to cancel

QUALIFICATIONS

  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment
  • Ability to be proactive

BENEFITS & TIME OFF

  • Excellent base wage
  • Daily / Weekly / Monthly Contests and Prizes
  • Scholarship Opportunities
  • Performance Bonus
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave

PERKS & DISCOUNTS

  • Employee Discounts
  • Employee Assistance Program
  • Company Social Events
  • On the Job & Continuation Training
  • Professional Development/Advancement Opportunities
  • Volunteer Assistance Program
  • Referral Programs
  • Tons of food and snacks
  • Charity events
  • Casual dress code
  • Tiered promotional opportunities based on performance
  • Individual and Team recognition

WHY FOCUS Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.

Apply at www.focusservices.com/careers or stop by a local office today!