JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY!
Come grow and challenge yourself with us and discover your full potential.
Focus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.
DUTIES & RESPONSIBILITIES
- Field inbound calls in a professional manner
- Respond to and resolve customer questions
- Research possible solutions to customer issues
- Sell / Up sell products on customer's account
- Retain customers wanting to cancel
- Deescalate angry customers
- Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
- The ability to type 25 wpm
- Good numerical and analytical skills
- Skill to communicate effectively with customers
- Ability to handle a high stress environment
- Willingness to work in a fast pace work environment
- Ability to be proactive
- Must pass a Background and Drug test
INSURANCE BENEFITS & TIME OFF
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Reduced or Flexible Hours
- Family Medical Leave
- Excellent NEW base wage
- Daily / Weekly / Monthly Contests and Prizes
- Scholarship Opportunities
- Performance Bonus
PERKS & DISCOUNTS
- Employee Discounts
- Employee Assistance Program
- Company Social Events
- On the Job & Continuation Training
- Professional Development/Advancement Opportunities
- Volunteer Assistance Program
- Referral Programs
- Tons of food and snacks
- Charity events
- Casual dress code
- Tiered promotional opportunities based on performance
- Individual and Team recognition
WHY WORK FOR FOCUS?
Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.
Focus Services is an open call center layout. We utilize the latest technology and have a diverse and rewarding atmosphere. Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, cookouts, company parties, and other social/family events.
Check us out at www.focusservices.com to learn more about our company history, culture, and values!