Represent, Patient Srvcs - Behavioral Health Outpt-Westmoreland Hospital-FT

Excela Health Greensburg, PA
Responsible for coordinating and maintaining a positive customer experience while performing registration, scheduling, and business office functions. Must possess excellent customer service skills. Be able to interact in a friendly, professional manner with a wide range of patients, operations staff, physicians, and other departments within the Excela Health system. Attention to detail and the ability to work well under pressure is essential. Also must be able to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.

Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one's own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela's missions, vision and values.


* HS Diploma, GED or equivalent knowledge

Certification / Licensure / Regulation:

* None

Prior Experience:

* None

Other Skills and Abilities:

* Basic Math and Keyboard Proficiency

* Knowledge of Payor/Insurance Benefits

* Functional Skills on PC and Related Software (Microsoft Office)

* Excellent communication, interpersonal and organizational skills

* Ability to communicate with all members of the health care team

* Proficient oral and written communication skills

* Ability to multi-task and prioritize assignments

* Basic working knowledge of computers and office equipment

Preferred Factor:

These are job related enhancements that are preferred or would benefit the performance outcome of the job but are not essential or required for the job to exist.

* Medical Terminology

* Minimum 1-2 years of admissions, scheduling, or business office experience.