Field Dispatch Support Technician

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* * * Contract to Hire Opportunity * * *

We’re currently in need of a Field Dispatch Support Tech to perform break-fix work during an 8am - 5pm shift with on call nights and weekends from time to time,

Overview:

  • Technician will travel to each client’s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers and printers
  • Works under general supervision

* * * Local Candidates Only * * * Non-Local candidates will be rejected without consideration. Relocation assistance is not on offer.

Required Qualifications:

  • 3+ years of experience supporting desktops, laptops and printers
  • 3+ years of customer service experience required
  • Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments

Basic Needs / Haves:

  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder of lift and ability to lift up to 50 lbs.
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Laptop and basic hand tools required

Preferred:

  • CompTIA A+ Certification
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications
  • Server experience a plus


W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.