Customer Connectivity Specialist
Jobs across Syngenta
 Greensboro, NC

About Syngenta

Syngenta is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 28,000 people in over 90 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.

About this Job

The Customer Connectivity Specialist is responsible for the full range of activities necessary to ensure Digital Connectivity operational effectiveness and excellence for all US commercial divisions. The overall purpose of the role is as follows:

  • Design and document Digital Connectivity processes utilized across US commercial divisions.
  • Make appropriate recommendations to positively impact Digital Connectivity operational efficiency and effectiveness.
  • Act in the business lead role for Digital Connectivity projects, enhancement and steady state support initiatives.
  • Actively support and drive the implementation of Digital Connectivity strategy across all US commercial divisions.
  • Provides electronic connectivity subject matter expertise to both internal and external stakeholders.
  • Participate and contribute in the definition, delivery, and implementation of industry standards for Digital Connectivity processes.

Essential Duties & Responsibilities:

Project Management Related Activities:

  • Work directly with Information Services to define and document the concept, scope, and objectives for Digital Connectivity based projects.
  • Work directly with 3rd party provider personnel to ensure translation of concepts, scope, and objectives into appropriate technical solutions for projects.
  • Work directly with Project Management Office personnel to create, maintain, and support project schedules.
  • Provide overall business leadership and subject matter expertise within Digital Connectivity projects.
  • Act as a single point of contact for customers during projects; facilitate customer acceptance, approval, and deployment of project deliverables.
  • Perform periodic reviews of project development and prototypes to ensure deliverables are meeting project objectives.
  • Execute internal user acceptance tests for project deliverables and facilitate the successful execution of external acceptance tests.

Business Analysis & Reporting:

  • Assist the Customer Service Operations Manager in developing the Digital Connectivity strategic agenda to support Customer Service Center goals (ex: financial, quality, operational efficiency, and so on):
    • Analyze and monitor Digital Connectivity activities and trends
    • Compare US business divisions Digital Connectivity processes against industry standards and recommended best practices
    • Present findings to the Customer Service Operations Manager and other management personnel to refine strategic goals
  • Work closely with both internal and external stakeholders to identify opportunities for improvement with the US business divisions Digital Connectivity processes.
  • Work closely with Customer Facing Business Process Analysts to review, analyze, and create detailed documentation of Digital Connectivity processes.
  • Develop key performance indicators (KPI) for Digital Connectivity processes to measure and report upon integration effectiveness to both internal and external stakeholders.

Quality Assurance & Testing:

Define, develop, and implement Digital Connectivity quality assurance practices, procedures, test plans, and assessments:

    • Establish the purpose and deliverables of testing efforts
    • Ensure that all items follow the change management process
  • Work with technical support teams to conduct appropriate testing for project, enhancement, and steady state initiatives.
  • Ensure that all tests are conducted and documented according to standards agreed upon by all stakeholders.
  • Responsible for ensuring that all Digital Connectivity documentation accurately reflects production features and functionalities.
  • Responsible for the overall success of Digital Connectivity processes, including results verification and formal acceptance.
  • Coordinate with both internal and external personnel to test, evaluate, and validate both new and existing Digital Connectivity functionalities.
  • Facilitate the resolution of customer and vendor based issues that impede testing.
  • Analyze discrepancies in Digital Connectivity functionalities and make appropriate improvement recommendations.
  • Seek out continuous operational improvement for Digital Connectivity by conducting regular internal and external stakeholder reviews of current capabilities.
  • Ensure that all Digital Connectivity solutions developed and implemented are Sarbanes Oxley compliant.
  • Responsible for ensuring the quality of key master data points utilized to represent entities and materials within Digital Connectivity processes.

Training:

  • Proactively identify Digital Connectivity training and education requirements for both internal and external stakeholders.
  • Work closely with the Customer Service Operations Manager in developing, implementing, and executing the appropriate level of Digital Connectivity training and education for internal and external stakeholders.
  • Actively seek out opportunities to improve Digital Connectivity training and education offerings by conducting regular internal and external stakeholder reviews.

Leadership & Development:

  • Collaborate cross functionally with Canada and other Syngenta Regions (EAME, LATAM, and APAC) to ensure alignment of both strategic objectives and ways of working.
  • Provide the leadership necessary to instill a team-oriented, customer driven, and results driven approach within the Customer Service Center Connectivity team.
  • Coach and develop peers, management, internal stakeholders, and external stakeholders to foster both transparency and collaboration.

Critical Education and Knowledge:

  • Bachelor’s degree in Agriculture, Marketing, Business Management, Information System Management or related discipline.
  • Understanding of business process design and utilization.
  • Strong understanding of information technology, system requirements and associated processes related to Digital Connectivity activities.
  • Knowledge of current industry practices and possible future changes occurring within Digital Connectivity technology.
  • Working knowledge of systems as it pertains to Digital Connectivity capabilities as well as Digital Connectivity vendors and data management providers.

Critical Experience:

  • Experience with order management processes and/or systems.
  • Ability to work and interact across functional boundaries and support groups to effectively deliver desired results.
  • 2 years of experience within the Agriculture industry preferred.
  • Word, Excel, Power Point, Visio, Outlook, SharePoint, Microsoft Teams, Adobe, Zoom.
  • Experience managing and maintain master data across multiple systems.
  • Experience in a role that required translation of customer needs and requirements into clearly developed business cases and translation of business processes into technology solutions within a Digital Connectivity context.

What We Offer:

  • Full Benefit Package (Medical, Dental & Vision) that begins the same day as you
  • 401k plan with company match, Profit Sharing & Retirement Savings Contribution
  • Paid Vacation, 12 Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others
  • A culture that promotes work/life balance, celebrates diversity and offers numerous family-oriented events throughout the year

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

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