Accounts Representative Mandarin Speaking 3rd Shift

Market America Inc Greensboro, NC
Market America, a product brokerage and Internet marketing company that specializes in One-to-One Marketing, is seeking an experienced Accounts Representative for 3rd shift that speaks fluent Mandarin

Position Summary

Provides customer service to customers in call center.

Essential Duties and Responsibilities

* Answers inbound calls to assist and resolve customers' questions.

* Identifies resolutions for customers' issues and concerns.

* Submits appropriate paperwork to process resolutions.

* Ensures all pending issues are resolved in a timely manner.

* Remains updated on company changes to effectively assist distributors.

* Provide follow-up phone calls to distributors, when needed.

* Complies with company policies and procedures.

* Performs other duties as needed.

Supervisory Responsibilities

* None.

Education and Experience

* High school diploma or equivalent.

* One to two years experience in call center, customer services, or general office duties.

* Or combination of equivalent experience, education, and training.


* Proficient use of MS Office products, Internet, DMC, Universal Workflow, and Tealeaf.

* Moderate levels of English speaking, writing, and reading comprehension; critical thinking, troubleshooting, evaluation, organization, and attention to detail.

* Above moderate levels of active listening and service orientation.

Working Conditions and Environment

* Intermittently lift, carry, pull and push up to 10 pounds.

* Continuously see, sit, balance and have repetitive use of arms, wrists, hands, fingers.

* Frequently hear, talk, and grasp.

* Intermittently stand, stoop, bend, twist, crouch, kneel, crawl, walk, climb, operate foot and hand controls, squeeze, and reach above shoulders.

* Exposure to electrical equipment, low to medium noise levels, and mild to moderate indoor temperatures of heat and cold.

* Constant use of computer.

* Depending on the distributors served, will be required to work rotating shifts and respective holiday schedules.

* Long or odd hours, as needed.

Market America offers competitive salary and generous benefits, including health, dental, vision, life, short and long-term disability insurance, a 401(k) retirement plan with company match, and an on-site health clinic.

Qualified candidates should apply online.

Market America is proud to be an equal opportunity employer.