Housekeeping Inspector - Embassy Suites Grand Rapids Downtown

Suburban Inns
 Grand Rapids, MI

Embassy Suites is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

* Position can be used as an internship

* 1st Shift

* Wage: $17.00/hour

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for the inspection of overall appearance of guest rooms, hallways, and public areas while following Suburban Inns Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Hold Team Members accountable to the standards of employment and job performance set by the core values of Suburban Inns and Embassy Suites
  • Ensure compliance of all Embassy Suites / Hilton QA requirements.
  • Help train new and existing Housekeepers and Laundry Team Members as requested by the Supervisors
  • Communicate regularly with the supervisors to ensure all early outs, late check outs, etc. are taken care of accordingly
  • Clean rooms as needed according to Suburban Inns and Hilton standards
  • Assist with laundry and the cleaning of public areas as requested
  • Inspect all due out rooms to ensure the cleanliness exceeds Suburban Inns and Hilton standards
    • When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
    • Inspect for safety issues and report any maintenance issues to the maintenance department
    • Report any special room issues (i.e. damage, smoke, pets, etc.) to the Executive Housekeeper, Assistant Executive Housekeeper, or Supervisor for charges to be applied
  • Communicate any and all team member concerns to the Executive Housekeeper
  • Strip dirty linens off beds in order to assist Team Members
  • Shuttle clean and/or dirty linens between laundry room, housekeeping closets, and housekeepers
  • Assist in putting away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
  • Make certain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be ordered
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience: This position requires a minimum of one-year job-related experience

License, Registration, and/or Certification Required: None.

Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Some portions (10-50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs

Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns

Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property

Uniform and Appearance Guidelines:

Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone whos primary job function is interacting with guests. Hair must be kept well-groomed. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the positions supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the positions supervisor.