Customer Service Manager - Walker

Macatawa Bank Grand Rapids, MI
The Customer Service Manager is responsible for the daily operation of a branch. Manage CSR's activities to provide efficient, high quality customer service while developing a well-trained and motivated staff.

We are seeking someone to perform the following:

* Supervise Customer Service Representatives

* Be a "Champion" of Macatawa's Customer Service Standards

* Refer New and Existing Customer to the Relationship Manager

* Use best discretion and knowledge to initiate and approve wire transfers, cashiers checks and other retail transactions.

* Process Customer Transaction

* All Operational Branch Duties

* Thorough and Accurate Audits

* Security

* Maintenance Requests

* Branch Capture

* Vault

* Night Drop


* Staff Scheduling

* This position will include account opening responsibilities

The candidate must have:

* 1-3 years banking experience

* Lead by Example

* Strong Organizational and Attention to Detail Skills

* Strong Interpersonal Abilities

* Professional

* Results/Goal Orientated – have accountability