Admissions Coordinator (Facility)
American Addiction Centers
 Grand Prairie, TX


Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


Duties and Responsibilities: to include but not limited to the following:

  • Reviews the assessment and VOB information for patients prior to admission, follow up if warranted.
  • Coordinates with Patient Financial Information & Benefits Coordinator on insurance/financial issues that may arise during admission.
  • Collects any payments at time of admission as requested.
  • Forwards all collections and associated documentation to call center.
  • Forwards all collections and associated documentation to call center.
  • Completes and updates forms in operating platforms with patients.
  • Answer phone calls; make appropriate referrals based on information given by caller.
  • Meets with patient to update COB's and employment verifications as required.
  • Meets with patients to obtain proof of insurance premium payments.
  • Manage transportation requests, including drivers, car service scheduling and dispatching.
  • Meets with families at time of admission, answer any questions / concerns.
  • Maintains and develops required reports as requested by Director of Patient Services.
  • Meets with drivers daily to discuss and coordinate transportation/ conflicts.
  • Monitors and manages all email correspondence.
  • Maintain compliance with insurance contractual obligations.
  • Maintains compliance with AAC policies and procedures.
  • Maintains compliance with state regulations.
  • Supports and promotes an environment of Customer Service.



  • High School Diploma or equivalent
  • 1-2 years' experience working a substance abuse facility or behavioral health preferred
  • Ability to shift priorities to meet departmental needs.
  • Ability to plan and utilize time and resources effectively
  • Ability to maintain communication with poise and professionalism in conflictive situations.
  • Professional in appearance and manner.

AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.