Retirement Specialist II - Retirement Solutions (Grand Island, Nebraska or Des Moines, Iowa) - #222006

Principal Financial Group Grand Island, NE
Job Area: Customer Service

Business Area: Pension

Location: IA - Des Moines;NE - Grand Island

Career Category: Recent College Graduate,Experienced Professional

Full/Part Time: Full-Time

Regular/Temporary: Regular

Date Posted: 2018-07-12


It's not what we do…It's who we are.

At Principal®, every role supports a greater purpose—to give real people an edge in planning and protecting their financial lives. After more than 130 years of service, we've never had a more vibrant and dynamic global team united in our purpose.

Through community involvement, innovative financial solutions and dedication to career development, we make a difference in millions of lives every day, including our employees'.


As a Retirement Specialist for Principal's Annuities team, you will share your Annuity product knowledge with our valued clients. In addition, you will educate clients by answering inbound phone inquiries about general product knowledge, maintenance of accounts, identifying and pursuing cross sale opportunities. In this fast paced, high energy environment, helping people is not only rewarding, but our number one priority!

Through our comprehensive training program, you will acquire valuable industry knowledge while receiving tailored development opportunities preparing you for future advancement.

The Principal way…

Our team has created a customer first and employee empowered culture – AND we have fun doing it. If you want to use your skills and experience in an environment where you can make a difference, we want to hear from you! Come experience a collaborative work culture with great workplace perks:

* Competitive pay, great benefits and vacation time. Benefits including medical, dental, vision, life insurance, 401(k) with company match and cash pension plan.

* Casual Dress.

* Work from home opportunities in the future

* Fitness Facility.

* Free Parking.


Education & Experience:

* Two or four-year year degree or equivalent customer service work experience required.

* FINRA Series 6 licensing will be required within the first 6 months.

Skills & Knowledge:

* Strong communication and customer service skills.

* Organizational and telephone skills.

* Must be self-motivated and able to work in a team environment.

* Ability to multi-task and be detail-oriented.

* Maintain strict confidentiality guidelines.

* Requires basic computer skills with the ability to efficiently navigate within numerous software and web applications.

* Must have ability to acquire strong knowledge of business unit products, processes and systems.


* Must be able to wear a telephone headset and sit for extended periods.

* May be required to work non-traditional hours to meet customer needs.

Work Hours

The hours of operation for this department are 6:55am - 6:00pm, Monday - Friday. All qualified individuals must be available for shifts during this timeframe

Visa Sponsorship

This position is not eligible for sponsorship for work authorization by Principal. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.


This position may be located in Grand Island, Nebraska or Des Moines, Iowa.

Contact Center

In this position, you will be responsible for taking inbound calls and must be able to sit for extended periods of time wearing a telephone headset.


Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Interview Details

What's next? Innovation at its finest.

We'll review your application and if you're selected for an interview, you'll receive an invite for an On-Demand Video interview. Haven't done that before, don't worry. We've got all the tips and tricks available to help you be successful. With an On-Demand Video Interview, you can add your own flair and personality – at your pace.

Be sure to check your email frequently. We'll communicate our decisions through the email address used on your online profile. If you receive an email from Principal Talent Team, you've been selected to begin your video interview and have a set time to submit once you log in.