Manager, Operations - 0230 - F21 - Colorado Mills - Lakewood, CO

Forever 21
 Golden, CO

Want more than just a job? Join Forever 21s Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Manager Operations

Department: Remote Store Operations Reports to: General Brand Manager

Direct Reports: Yes

FLSA Status: Non-Exempt

Location: Colorado Mills - Lakewood, CO 80401 US

FOREVER 21, is an American fast fashion retailer headquartered in Los Angeles, California. Originally known as Fashion 21, the first store was founded in Los Angeles on April 16, 1984. Forever 21 is known for its trendy offerings and low pricing. The company offers fashion for women, men, and children, fashion accessories, shoes, beauty products, and home goods.

Forever 21 continues to be a fashion industry leader with a mission to make the latest trends accessible to all. F21 persists on staying ahead of innovation and providing styles and fit that our customers love. While reinventing for now and beyond, were seeking passionate and creative new family members to join us on this adventure! F21 continues to operate E-commerce and 450 locations across the U.S. along with maintaining a strong brand DNA with consumers and within the fashion industry.

In February 2020, Forever 21 came under new ownership made up of Simon Property Group, Brookfield Property Partners, and Authentic Brands Group. Under this new ownership F21 has the financial strength and long term view that will prepare us for the future, while continuing to set the same high standards as it always has. Join our team and learn the inner sanctum of the global fashion industry, while we build the new Forever 21!

Job Purpose:

The Manager Operations reports to and supports the General Brand Manager in ensuring the store teams deliver top quality customer service and create an excellent customer experience. The Manager Operations will help manage leads and brand ambassadors in maintaining and driving sales, customer satisfaction, stores facilities, loss prevention audits, service, staffing goals, payroll planning, safety, administrative work, company programs, and inventory control are actualized in accordance with company-defined practices and processes. Along side the GM, the Manager Operations must be a role model for our company, our customer first mentality and our culture.


Aids in educating and providing feedback to store team on the customer first mentality, operational standards, processes and company programs

Actively participates in store walkthroughs with General Brand Manager and District leadership to ensure the consistency

and quality of service and operational execution Helps set the tone and standards that drive customer satisfaction that will lead the business to be recognizable within the market

Reinforces customer service values by coaching leads and brand ambassadors

Trains and develops teams through the Companys Customer FIRST training model

Works with General Brand Manager and other members of management to create processes or programs in store that will drive sales and bottom-line profitability

Partners with the General Brand Manager on analyzing data in order to plan and strategize appropriately

Drives results through creating short-term plans and long-term strategies, processes, and events that reflects a positive and rewarding experience with the company for both the customer and the employees

Communicates regularly with management team regarding all aspects of sales, payroll deliverables, customer feedback and lead/brand ambassador performance

Ensures service, merchandising, operational standards and Company credit initiatives are met through company-defined practices and processes

Manages hiring goals and payroll planning and forecasting against key targets

Effectively partners and builds productive working relationships with supervisor, peers, leads, and brand ambassadors

Assists with talent selection, training, coaching, engagement and retention for all store employees

Partners with merchandising leaders to ensure execution of markdowns/signage/marketing align with merchandise placement

Owns the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting

Leads overall store earnings by driving top line sales and managing controllable contribution.

Assists in addressing performance by initiating and administering action plans for leads and brand ambassadors

Spends at least 60% of the shift performing Leader on Duty tasks